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Engagement Models / Managed Delivery Team

A Managed Delivery Team, Backed by SLAs

Ongoing delivery against your rolling roadmap, with response-time and throughput SLAs, billed on a rolling monthly contract.

50+ ERP and software projects. Zero failed projects since 2021.

Book a Free Consultation → Features
Critical issue response time
Met
Sprint throughput
Met
Uptime for operated services
Watch
Rolling
Monthly contract, not a fixed end date
SLA
Backed response time and throughput
1-2 wk
Typical time to stand up the team
Zero
Failed projects since 2021
Why It Matters

A roadmap that never stops does not fit a project with a fixed end date

Ongoing product work, support and continuous improvement need a team committed to a rolling roadmap, not one that wraps up and disbands once a fixed scope ships.

Delivery Backed by SLAs

Commitments you can hold the team to, not just a promise

Response time, throughput and uptime SLAs are agreed up front, so delivery quality is measured against clear commitments rather than a general sense of effort.

  • SLAs matched to your priorities.
  • Performance reviewed against agreed metrics.
  • Missed SLAs addressed directly, not brushed aside.
Reviewing SLA performance for a managed delivery team
A Roadmap That Can Shift

Priorities that change month to month, without renegotiating scope

The rolling contract lets your roadmap shift as priorities change, without the overhead of renegotiating a fixed scope every time direction changes.

  • Roadmap reprioritized without a new contract.
  • Team size flexes with notice as volume changes.
  • Continuous delivery, not a start-stop project cycle.
Reviewing a rolling roadmap with a delivery team
What SLA Reporting Looks Like

Delivery measured against agreed commitments

Illustrative example. Your actual SLAs depend on what your roadmap and operations need.

Feature throughput per sprint
Met
Support ticket response time
Watch
How It Works

From a roadmap to a managed delivery team in about two weeks

1
Share your roadmap
Tell us the roles you need, your priorities, and the SLAs that matter most.
2
Agree SLAs
We agree response-time, throughput and uptime commitments matched to your needs.
3
Staff the team
We hire and assign a delivery lead who runs the team against your roadmap.
4
Deliver continuously
The team executes against the rolling roadmap, reporting SLA performance regularly.
5
Scale as needed
Adjust team size or SLAs with notice as your roadmap volume changes.
What's Included

Everything you need to run continuous delivery

🎯

SLA-backed delivery

Response time, throughput and uptime commitments agreed up front.

💬

Direct visibility

Regular SLA and progress reporting, not a black box.

📅

Rolling contract

No fixed end date, adjusted with notice as needs change.

✅

Dedicated delivery lead

One person accountable for standups, sprints and SLA performance.

🌐

Timezone overlap

Working hours arranged to overlap with your team.

🔐

Flexible team size

Scale up or down with notice as roadmap volume changes.

What Changes

What a Managed Delivery Team changes for your roadmap

Measured
Delivery held to agreed SLAs, not just effort
Continuous
Work that does not stop between projects
Flexible
Roadmap reprioritized without a new contract
Scalable
Team size adjusted with notice as volume shifts
Accountable
One delivery lead owning SLA performance
Zero
Failed projects since 2021
Why Us

Why teams run ongoing delivery through TCB Infotech

1
We hold our own delivery to the same SLAs
Response time and throughput commitments are how we track our own projects, not a separate standard for managed clients.
2
Fast, honest staffing
You see 2 to 3 profiles per role, not a stack of resumes, and we tell you plainly if a fit is not right.
3
Direct visibility, no relay
Regular SLA and progress reporting keeps you informed without chasing updates.
4
One accountable lead
A single delivery lead owns SLA performance and sprint execution.
5
Room to flex
Reprioritize the roadmap or resize the team without renegotiating a fixed scope.
6
Proven delivery
50+ ERP and software projects, with zero failed projects since 2021.
FAQ

Managed Delivery Team, answered

What does Managed Delivery Team actually mean?
A dedicated team runs ongoing delivery against your rolling roadmap, backed by SLAs on response time and throughput, billed on a rolling monthly contract rather than a fixed project scope.
How is this different from Project-Based Engagement?
Project-Based Engagement covers a defined scope with a start and end. Managed Delivery Team runs continuously against a rolling roadmap that can shift month to month, backed by SLAs instead of fixed milestones.
What SLAs are typically included?
Common SLAs cover response time on critical issues, sprint throughput, and uptime for anything the team operates. Exact SLAs are agreed to match your priorities.
Who sets priorities on the roadmap?
You do. You own the roadmap and priorities; the managed delivery team executes against it and reports progress on a regular cadence.
Can the team size flex month to month?
Yes. Team size can scale up or down with notice as your roadmap volume changes, within the terms of the rolling contract.
What happens if an SLA is missed?
Missed SLAs are reviewed and addressed directly with you, with corrective steps agreed rather than treated as a routine occurrence.

Get a Managed Delivery Team

Delivery held to SLAs beats delivery held to a general sense of effort. Book a free consultation and tell us about your rolling roadmap.

Book a Free Consultation →

No commitment. See a shortlist before you decide.

Managed Delivery Team Features

How Managed Delivery Team Works

From an agreed SLA to continuous delivery against your roadmap. Here is how we staff and run every managed delivery team.

Core Process

SLA agreement, staffing and reporting, in that order

SLA Agreement

Commitments matched to what actually matters to you

We agree response time, throughput and uptime SLAs based on your priorities, not a generic template, so the metrics tracked are the ones that matter to your business.

  • SLAs matched to your specific priorities.
  • Clear metrics agreed before work starts.
  • Reviewed periodically as needs evolve.
Agreeing SLAs for a managed delivery team
Staffing

A team sized to your roadmap, led by one accountable person

We staff the team against your roadmap volume and assign a delivery lead who owns standups, sprint tracking and SLA performance.

  • Team sized to your roadmap volume.
  • A dedicated delivery lead assigned.
  • Same screening bar as any dedicated hire.
Staffing a managed delivery team
Reporting

Regular SLA reporting, not a black box

You get regular reporting on SLA performance and roadmap progress, so delivery quality is visible on an ongoing basis, not only when something goes wrong.

  • Regular SLA performance reporting.
  • Roadmap progress visible throughout.
  • Missed SLAs flagged and addressed directly.
Reviewing SLA reports for ongoing delivery
What You Get

Everything included in the engagement

🎯

SLA-backed delivery

Response time, throughput and uptime commitments.

💬

Direct visibility

Regular SLA and progress reporting.

📅

Rolling contract

No fixed end date, adjusted with notice.

✅

Dedicated delivery lead

One person accountable for SLA performance.

🌐

Timezone overlap

Working hours arranged to overlap with your team.

🔐

Flexible team size

Scaled with notice as roadmap volume changes.