An AI Helpdesk That Answers Your Team So HR Stops Repeating Itself
Your HR team answers the same questions every day. How much leave do I have left? Where is my payslip? What is the work-from-home policy? An AI helpdesk answers all of that in chat, and handles routine requests too.
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HR spends its day on questions it has answered a hundred times
The same handful of questions come in every week. An AI helpdesk takes them off the HR team's plate and gives employees a faster answer.
A straight answer in seconds, not a wait for a reply
People do not want to open a ticket to find out their leave balance or read a policy. They ask the helpdesk in plain language and get the answer at once, from their own records, day or night.
- Leave balance, policy and payslip answers on the spot.
- Raise a leave or expense request in chat.
- Works after hours and on weekends.
Fewer repeat questions, more time for real HR work
When the routine questions and requests are handled, your HR team is not stuck answering the same thing all day. They keep control of what the assistant covers, and every sensitive case still lands with a person.
- The repetitive queue shrinks.
- Routine leave and expense requests handled.
- Sensitive cases routed straight to HR.
A normal HR inbox vs an AI helpdesk
Same questions, a very different day for your team and your employees.
- Employees email or message HR and wait for a reply.
- The same questions come in every single week.
- Nobody gets an answer after office hours.
- Leave and expense requests sit in an inbox.
- HR loses hours to routine admin instead of people work.
- Employees ask in chat and get an answer in seconds.
- Routine questions are handled without HR touching them.
- Answers come any hour, including nights and weekends.
- Requests are raised and sent to the right approver.
- HR keeps only the cases that truly need a person.
From an employee question to a handled request
The everyday HR and admin work employees ask about
Instant answers on the common questions, plus the routine requests your HR team would otherwise process by hand.
Leave balances and requests
Tells people how much leave they have left and raises a leave request, then sends it to their manager for approval.
Policy questions
Explains your policies in plain language, from work-from-home rules to notice periods, straight from your handbook.
Payslips and tax details
Shares an employee's own payslip, salary breakdown and tax details securely, without an HR person in the loop.
Expense and reimbursement
Takes an expense or reimbursement request in chat, checks it against the rules, and passes it on for approval.
Record updates
Updates simple records such as address, bank details or emergency contact, and helps reset routine access.
Escalation to a person
Sends anything sensitive, such as a complaint, a pay dispute or a personal matter, straight to the HR team.
What an AI helpdesk changes day to day
Why teams choose TCB Infotech for an AI helpdesk
AI employee helpdesk questions
What is an AI employee helpdesk?
Does it replace our HR team?
Does it connect to our HR and payroll system?
Is our employee data safe?
When can employees use it?
How long does it take to set up?
Give Your Team an HR Helpdesk That Always Answers
Book a free consultation. We will look at the questions your HR team gets most, your HR system, and what an AI helpdesk would handle for your business.
Book a Free Consultation →No commitment. A practical first look at your HR helpdesk.
What an AI Employee Helpdesk Does
The helpdesk answers your team's everyday HR questions, handles the routine requests, and knows when to hand a case to a person. Here is what it covers and how it works with your HR system.
From an employee question to a handled request
Leave, policy and payslip questions answered in chat
Employees ask in plain language and get an answer at once, pulled from their own records and your policies. No ticket, no wait, and it works after hours when HR is offline.
- Leave balance and policy answers on the spot.
- An employee's own payslip and tax details, securely.
- Available any hour, including weekends.
It raises leave and expense requests, not just answers them
The helpdesk does more than talk. It raises a leave request, takes an expense claim, updates simple records, and routes each one to the right approver, with a clear record every time.
- Leave and expense requests raised in chat.
- Simple record updates and routine resets.
- Sent to the right manager for approval.
Connected to your HR system, with a person for the hard cases
The helpdesk reads from your existing HR and payroll system, so answers are accurate. Each employee sees only their own data, and anything sensitive is sent straight to the HR team.
- Connected to your HR and payroll system.
- Each person sees only their own records.
- Sensitive cases routed to a real person.
Everything the helpdesk handles
Leave balances and requests
Checks how much leave a person has left and raises a leave request for approval.
Policy answers
Explains your policies in plain language, straight from your handbook.
Payslips and tax
Shares an employee's own payslip, salary breakdown and tax details securely.
Expense requests
Takes an expense or reimbursement claim, checks the rules, and sends it on.
Record updates
Updates simple records such as address or bank details, and helps with routine resets.
Escalation to HR
Sends complaints, pay disputes and personal matters to the HR team.