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TCB Infotech | Expert Odoo & ERPNext Implementation Partner

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AI Helpdesk

Let AI Handle the Routine Tickets and Speed Up the Rest

Most support queues are full of the same questions asked again and again. An AI helpdesk answers those from your knowledge base, resolves or deflects the repeat tickets, and drafts replies for your agents on the harder ones, so customers get answers faster and your team works on the cases that actually need a person.

50+ ERP and software projects. Zero failed projects since 2021.

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Ticket #4821 Auto-resolved AI
"Where is my order? I placed it three days ago and have not had a shipping update."
AI answer
Your order shipped yesterday and is out for delivery today. Here is the live tracking link. Standard delivery to your area is one to two working days, so it should arrive by tomorrow.
Category: Order status Priority: Normal Answered from knowledge base
Routine
Tickets resolved automatically
Faster
First response to customers
Hard
Cases left for your agents
Every
Resolution logged for review
Why It Matters

Your team is answering the same questions all day

The repeat tickets slow down first response and bury the cases that really need a person. AI takes the routine work and hands the rest to your agents ready to send.

Resolve the Repeat Tickets

The routine questions get answered on their own

Order status, password resets, opening hours, refund rules, "how do I" questions. The AI answers these from your knowledge base and systems, resolves or deflects them, and only the ones that need judgement reach a person.

  • Common questions answered from your own content.
  • Repeat tickets resolved or deflected automatically.
  • Customers get an answer in seconds, not hours.
A customer getting a fast answer to a support question
Help Agents on the Hard Ones

Your agents open a ticket with the reply already drafted

For the cases that need a person, the AI pulls the account, reads the history, drafts a reply and suggests the next step. Your agent checks it, edits if needed and sends, so the hard tickets move faster too.

  • A drafted reply and suggested next step on each ticket.
  • Account and history pulled in, so no digging.
  • The agent stays in control and sends the final word.
A support agent reviewing an AI-drafted reply
The Queue, Handled

Every ticket sorted, drafted or escalated

The AI reads each new ticket, decides what it can resolve, drafts the ones an agent should send, and escalates anything sensitive to a person.

#4821 Where is my order? Auto-resolved
#4822 Can you change the delivery address on an order already placed? Drafted
#4823 Reset my password, I am locked out. Auto-resolved
#4824 I want a refund and I am unhappy with how this was handled. Escalated
#4825 Do you ship to my region and what are the charges? Drafted
How It Works

What happens the moment a ticket arrives

1
Understand
The AI reads the ticket and works out what the customer is actually asking.
2
Look it up
It checks your knowledge base, CRM and ERP for the real answer and account details.
3
Resolve or draft
It answers the routine ones itself and drafts a reply for the rest.
4
Route
It prioritises the queue and sends each ticket to the right agent or team.
5
Escalate and log
Sensitive cases go to a person, and every resolution is logged for review.
What It Handles

Six things the AI helpdesk does every day

It works across your channels and connects to the systems your answers actually live in.

💬

Answers common questions

It replies to the repeat questions from your knowledge base and systems, in plain language, day and night.

✅

Resolves and deflects

It closes the routine tickets on its own and deflects the ones that never needed an agent in the first place.

✍

Drafts agent replies

On the harder tickets it drafts a reply and suggests the next step, so your agents start from a finished answer.

📋

Routes and prioritises

It sorts the queue, tags each ticket and sends it to the right team, with urgent cases pushed to the top.

👤

Escalates sensitive cases

Complaints, refunds and anything that needs judgement go straight to a person, with the context attached.

📑

Logs every resolution

Each answer and hand-off is recorded, so you can review quality, spot gaps and keep improving the content.

What Changes

What an AI helpdesk changes for your team

Fewer
Repeat tickets in the agent queue
Faster
First response for customers
Ready
Drafted replies on the hard tickets
Sorted
Queue routed and prioritised
Human
Sensitive cases handled by a person
Tracked
Every resolution logged
Why Us

Why teams choose TCB Infotech for an AI helpdesk

1
We connect to your systems
We build ERP and software, so the AI reads from your real helpdesk, CRM and ERP, not a generic script.
2
Answers from your content
It replies from your approved knowledge base, so answers match your real policies and account data.
3
Model-agnostic
We pick the model that fits your accuracy, cost and data needs, and you are not locked to one vendor.
4
A person on the hard cases
Sensitive tickets always reach an agent. The AI helps your team, it does not replace them.
5
Start small, prove it
We go live on your most common ticket types first, then widen as it proves out on real conversations.
6
Proven delivery
50+ projects across industries, with zero failed projects since 2021.
FAQ

AI helpdesk questions

What is an AI helpdesk?
It is AI that sits on top of your support desk. It answers common questions from your knowledge base and systems, resolves or deflects the repetitive tickets, drafts replies for agents on the harder ones, routes the queue, and escalates anything sensitive to a person.
Will it replace our support agents?
No. It takes the routine, repeat questions off their plate and drafts replies for the rest, so your agents spend their time on the hard cases where a person is needed. Every sensitive case still goes to a human.
Does it connect to our existing helpdesk and systems?
Yes. It connects to your helpdesk, CRM and ERP and reads from your knowledge base, so answers reflect your real policies, orders and account data rather than a generic script.
Which AI model does it use?
It is model-agnostic. We choose the model that fits your accuracy, cost and data requirements, and you are not locked to one vendor. If a better model fits later, the setup can move to it.
How do you keep it from giving wrong answers?
It answers from your approved knowledge base and systems, not guesswork. When it is unsure or the case is sensitive, it hands off to an agent instead of replying. Every resolution is logged so you can review and improve it.
How long does it take to set up?
A first working version usually goes live in a few weeks, starting with your most common ticket types, then widening as it proves out on real conversations.

See What an AI Helpdesk Would Handle for You

Book a free consultation. We will look at your ticket queue, the systems your answers live in, and show you which tickets an AI helpdesk could take off your team first.

Book a Free Consultation →

No commitment. A practical first look at your support queue.