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TCB Infotech | Expert Odoo & ERPNext Implementation Partner

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AI Customer Experience

Clear the Customer Inbox With AI That Drafts Every Reply

AI reads each email in your support and sales inbox, understands what the customer wants, and drafts an accurate reply from your real data. Complex cases go to the right person. Your team reviews and sends, instead of typing every answer from scratch.

50+ ERP and software projects. Zero failed projects since 2021.

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AI
Incoming email
PM
Priya Menon
priya.m@customer-email.com
Where is my order #48122?
Hi, I ordered two weeks ago and still have not received it. Can you tell me when it will arrive?
↓
AI drafts reply
Suggested reply
Hi Priya, your order #48122 shipped on 9 August and is due to arrive by 15 August.
Here is the tracking link. If it does not reach you by then, reply here and we will step in.
Approve and send Route to specialist
24/7
Inbox triaged
Minutes
To a drafted reply
You
Approve before send
0
Emails left unanswered
Why It Matters

Your team should review replies, not type every one

A busy support or sales inbox eats hours. Most of it is the same questions answered again and again, while a few real problems wait in the queue.

Faster Response Times

A drafted reply is waiting before an agent opens the email

The AI reads each message as it lands, pulls the right answer from your systems, and has a reply ready. The agent checks it and sends, so customers hear back in minutes instead of waiting for someone to work down the queue.

  • Every email triaged the moment it arrives.
  • A drafted reply, not a blank box.
  • Shorter queues and shorter waits.
A support agent reviewing a drafted email reply on screen
Replies From Real Data

Answers come from your records, not a guess

The assistant connects to your CRM, ERP and helpdesk. When a customer asks about an order, an invoice or a policy, the reply is built from the real record. If the answer is not in the data, the AI says so and routes the case instead of making something up.

  • Order, invoice and account details pulled live.
  • Answers grounded in your knowledge base.
  • No made-up promises to customers.
Customer data connected across CRM and ERP systems
The Difference

The same inbox, before and after

Nothing about your team changes except the part where they type every reply from scratch.

A manual inbox today
×Agents read and sort every email by hand.
×The same questions get retyped all day.
×Order and invoice details are looked up in another tab.
×Hard cases get buried under routine ones.
×Replies slow down whenever volume spikes.
The inbox with AI
✓Every email is read and sorted the moment it lands.
✓Routine replies arrive drafted and ready to send.
✓Order and account details are pulled into the draft.
✓Complex cases route straight to the right person.
✓A volume spike does not push wait times up.
What stays with your team
✓People approve every reply before it is sent.
✓Your team owns the tone and the final word.
✓Sensitive cases stay with a human by design.
✓Agents spend time on the customers who need them.
✓You set which replies can go out on their own.
How It Works

From incoming email to sent reply in five steps

1
Read
The AI reads each incoming email and works out what the customer is asking for.
2
Look up
It pulls the matching order, account or policy detail from your CRM, ERP or helpdesk.
3
Draft
It writes an accurate reply in your tone, grounded in the real record.
4
Route or review
Simple cases wait for a quick approval. Complex ones go to the right person with context.
5
Send and log
Your team sends, and the thread and record stay updated so nothing is lost.
What It Handles

The everyday emails that fill a support and sales inbox

These are the repetitive, high-volume messages where a drafted reply saves the most time.

📦

Order and delivery status

Where is my order, when will it arrive, has it shipped. Answered from the live order record with tracking.

🧾

Invoice and account questions

Copies of invoices, balance questions and account details, pulled straight from your ERP or finance system.

💬

Product and how-to questions

Common product, feature and setup questions answered from your knowledge base and past replies.

📧

Sales enquiries

New enquiries triaged, qualified and answered fast, with the lead logged in your CRM for follow-up.

🔄

Returns and changes

Return requests, address changes and cancellations drafted against your policy, ready for a quick check.

🛡

Escalations and edge cases

Anything sensitive or complex is routed to the right person with a summary, instead of a canned answer.

What Changes

What an AI inbox assistant changes

Faster
Response times across the inbox
Every
Email read and triaged
Real
Data behind each answer
Right
Person for complex cases
People
Approve before send
Zero
Emails left unanswered
Why Us

Why teams choose TCB Infotech for email automation

1
We know your systems
We build ERP and software, so connecting the AI to your CRM, ERP and helpdesk is work we do every day.
2
Grounded in real data
Replies are built from your records, so the assistant is accurate instead of confidently wrong.
3
People stay in control
Your team approves before send, and you decide which replies may go out on their own.
4
Model-agnostic
We pick the AI model that fits the job and your budget, and swap it later without a rebuild.
5
Start narrow, then grow
We prove it on one inbox and a few reply types, then widen the scope once it earns trust.
6
Proven delivery
50+ projects across industries, with zero failed projects since 2021.
FAQ

Email automation questions

What does AI email automation actually do?
It reads each email that lands in your support or sales inbox, works out what the customer is asking for, and drafts a reply using your real data from the CRM, ERP or helpdesk. Complex cases are routed to the right person. Your team reviews the draft and sends.
Does the AI send replies on its own?
Only if you want it to. By default a person reviews and approves every draft before it goes out. You can let the AI send routine, low-risk replies automatically and keep approval on the rest. You decide the line.
Where do the answers come from?
From your own data. The assistant connects to your CRM, ERP, helpdesk and knowledge base, so a reply about an order, an invoice or a policy is drawn from the real record, not guessed.
Which email and helpdesk tools does it work with?
It connects to common inboxes and helpdesk platforms and to your CRM and ERP. The approach is model-agnostic and tool-agnostic, so it fits the stack you already run instead of forcing a switch.
What happens with a request the AI cannot handle?
It routes the thread to the right person or team with a short summary and the relevant record attached, so nothing sits unanswered and the specialist starts with context instead of a cold inbox.
How long does it take to set up?
A first working version on one inbox usually takes a few weeks, depending on how many systems it connects to and how many reply types you want covered. We start narrow, prove it, then widen the scope.

See Your Inbox Drafted by AI

Book a free consultation. We will look at your support and sales inbox, the systems behind it, and show you what an AI email assistant would draft and route for your team.

Book a Free Consultation →

No commitment. A practical first look at your inbox.