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TCB Infotech | Expert Odoo & ERPNext Implementation Partner

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AI Voice Agents

AI That Answers and Makes Calls in a Natural Voice

Customers get help any hour without waiting in a queue. The agent answers instantly, understands what the caller wants, handles common requests end to end, takes the action in your systems, and hands off to a person for anything complex.

50+ ERP and software projects. Zero failed projects since 2021.

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📞
Incoming call Answered in 1 ring
AI
CustomerHi, can you tell me where my order is?
AI voice agentOf course. Can I take the order number or the phone number on the order?
CustomerIt is on the mobile number I am calling from.
AI voice agentFound it. Your order shipped today and is due tomorrow. I will text you the tracking link now.
Detected intent: order status
✓Action: sent tracking link
24/7
Calls answered
0
Time on hold
1 ring
Typical pickup
100%
Calls logged
Why It Matters

No customer should wait in a queue for a simple answer

Most calls are common requests that can be answered right away. A voice agent picks up every time, so your team can spend its hours on the calls that really need a person.

Answered Instantly, Any Hour

Every call is picked up, day or night

Missed calls and long hold times cost you customers. The agent answers on the first ring at 2 in the afternoon or 2 in the morning, so a caller always reaches help instead of a busy tone or voicemail.

  • No queue and no waiting on hold.
  • Answers after hours, weekends and holidays.
  • Handles a rush of calls at the same time.
A customer talking on the phone and getting help right away
Takes the Action, Not Just a Message

It resolves the request inside your systems

The agent does more than talk. It looks up the record in your CRM, ERP or helpdesk, checks an order, books a slot, logs a ticket or sends a reminder, then confirms it back to the caller in plain words.

  • Reads and updates the right record.
  • Common requests resolved end to end.
  • Every call and action written to your systems.
A support team reviewing calls handled and actions taken
A Call, Start to Finish

What a booking call sounds like

The agent listens, understands the request, takes the action in your booking system, and confirms it back, all in one natural conversation.

CustomerHi, I want to move my service appointment to Friday.
AI voice agentHappy to help. I can see your booking for Wednesday at 10. Friday has a 9:30 or a 1 o'clock slot. Which suits you?
CustomerThe 1 o'clock, please.
AI voice agentDone. You are moved to Friday at 1. I have sent a confirmation and a reminder for the morning. Anything else?
Detected intent: reschedule booking
✓Action: updated booking and sent confirmation
How It Works

From a ringing phone to a resolved request

1
Answer
The agent picks up the call instantly and greets the caller in a natural voice.
2
Understand
It listens to normal speech and works out what the caller actually wants.
3
Look up
It finds the right record in your connected CRM, ERP, helpdesk or booking system.
4
Act
It takes the action, checks an order, books a slot or logs a ticket, and confirms it.
5
Hand off or log
It passes complex calls to a person with full context, and logs every call.
What It Handles

The calls that fill your day, handled end to end

Common requests resolved on the call, with a clean handoff to a person for anything that needs judgement.

📦

Order status

Looks up an order, tells the caller where it is, and texts the tracking link before the call ends.

📅

Bookings and rescheduling

Books, moves or cancels an appointment in your system and confirms it back to the caller.

❔

Frequently asked questions

Answers common questions on hours, pricing, policies and how-to, in plain language.

⏰

Reminders and callbacks

Makes outbound calls for reminders, confirmations and simple follow-ups, then logs the outcome.

🎟

Simple requests and tickets

Captures a request, raises a ticket with the details, and tells the caller what happens next.

👤

Handoff to a person

Routes anything complex or sensitive to the right person, with the full context of the call.

What Changes

What a voice agent changes for your team

24/7
Help without extra shifts
Zero
Callers stuck on hold
More
Calls resolved on the first try
Fewer
Repeat calls and missed callbacks
Freed
Team hours for complex calls
Every
Call logged for review
Why Us

Why teams choose TCB Infotech for voice agents

1
We connect to your systems
We build ERP and software, so the agent works against your real CRM, ERP and helpdesk, not a demo.
2
Model-agnostic setup
We pick the voice and language model that fits your accuracy, cost and language, and can change it later.
3
Clean handoff to people
The agent knows its limits and hands complex calls to the right person with full context.
4
Real actions, not messages
We wire the agent to take the action in your systems, so calls are resolved, not just recorded.
5
Every call logged
You get a record of each call and action, so you can review quality and improve the flows.
6
Proven delivery
50+ projects across industries, with zero failed projects since 2021.
FAQ

AI voice agent questions

What is an AI voice agent?
It is AI that answers and makes phone calls in a natural voice. It understands what the caller wants, handles common requests like order status, bookings and FAQs end to end, takes the action in your systems, and hands off to a person for anything complex.
Will callers know they are speaking to AI?
The voice is natural and the agent can say it is an assistant. It speaks clearly, listens, and understands normal speech, so most common calls feel like a straight, helpful conversation.
What happens when a call is too complex?
The agent hands the call to a person and passes along what the caller said and what it already did, so nobody has to repeat themselves and the person picks up with full context.
Can it connect to our CRM, ERP or helpdesk?
Yes. The agent connects to your CRM, ERP, helpdesk or booking system to look up a record and take the action, such as checking an order, creating a ticket or confirming a booking.
Which model does it use?
The setup is model-agnostic. We choose the voice and language model that fits your accuracy, cost and language needs, and can change it later without rebuilding the whole solution.
How do we get started?
We start with a free consultation to map your common calls and the systems involved, then build and test a first set of call flows before you put the agent live.

Give Your Customers a Line That Always Answers

Book a free consultation. We will map your most common calls and the systems involved, and show you what an AI voice agent would handle for your business.

Book a Free Consultation →

No commitment. A practical first look at your call handling.