An ERP Nobody Knows How to Use Is an Expensive Filing Cabinet
Organisations spend heavily on the software, cut the training line to protect the budget, and then conclude the software was the problem. We train people on what they actually do each day, on a copy of your own database, and we test whether it stuck.
50+ ERP and software projects. Zero failed projects since 2021.
Training is the first line cut and the most expensive one to lose
A large share of the support tickets organisations pay for every month are training gaps wearing a support badge.
Nobody needs to learn the whole ERP
A warehouse supervisor needs to do their eight tasks confidently. They do not need to understand the finance module, and sitting them through it wastes two days and teaches them that the system is complicated. Generic system overview training is the format that fails most reliably. Training built around what a person does daily is shorter, cheaper and actually sticks.
- A task list per role agreed before any session is booked.
- Sessions sized to the role, from half a day to two days.
- No module tours, no screens a person will never open.
Your products, your customers, your approval rules
Sessions run on a copy of your own database rather than a vendor demo dataset. People learn their job instead of an abstraction they then have to translate. When the session shows the same customer names, the same item codes and the same discount approval that blocks them on a Tuesday, the gap between training and Monday morning disappears.
- A training database refreshed from your live configuration.
- Real document layouts, real tax rules, real approval chains.
- Mistakes made safely, in a copy, before they cost anything.
Six tracks, and you rarely need all six
Pick the tracks your organisation is actually short of. Paying for tracks you do not need is how training budgets get a bad name.
Five steps from role list to a team that can be tested
Timing decides most of the outcome. Training delivered two months early is forgotten by go-live, and training delivered in the final week leaves no time to fix what it reveals. We aim for the two to three weeks before cutover, with a refresher two to four weeks after it.
What a training programme delivers
Role and task matrix
Who needs training on what, how long each role takes, and which people can be left out.
Training environment
A refreshable copy of your database so people practise on real records without touching live data.
Written role guides
One short guide per role in your language for your process, with your screens, not the vendor manual.
Recorded sessions
Every role session recorded and indexed, so a new joiner can watch the same training in month nine.
Competence checks
A pass or fail per person against their real transactions, with a named list of who needs a second run.
Post go-live refresher
A session two to four weeks after go-live, once the real questions and bad habits have surfaced.
What proper training is worth
Already know which ERP you want?
The training method is the same on either platform. The screens, the admin depth and the session lengths are not.
Why teams bring us in to train their people
ERP training questions
How long does ERP training take?
Is the training onsite or remote?
Can you train us on our own data?
What happens when new staff join after go-live?
Do you provide written documentation?
How do we tell whether the training actually worked?
Plan Your ERP Training Programme
Book a free consultation. We will go through your roles, work out which teams genuinely need training and which do not, and give you a realistic number of days and a sensible window around your go-live.
Book a Free Consultation →No commitment. A straight view of what your team actually needs to learn.
What Is Inside an ERP Training Programme
Training is not a slide deck and an attendance sheet. Here is how we decide who gets trained on what, how the sessions run, how we check whether they worked, and what your organisation still has in twelve months when half the room has changed.
From a task list per role to a team that has been tested
We write the task list before we book a room
Each role gets a list of the transactions it owns, usually six to twelve of them, and the session is built from that list and nothing else. A sales role gets quotations, orders, credit limits and returns. A warehouse role gets receipts, picking, counts and dispatch. That is why an end user session is half a day to two days rather than a week, and why people remember it.
- Roles and tasks agreed in writing before scheduling.
- Session length set per role, not a fixed course for everyone.
- People who do not need the system are left out of it.
The knowledge should stay in the building
We name a super-user per department and train them for three to five days, in depth, including how to teach the role to somebody else. They become first line support permanently, which is far cheaper than a support contract that spends its hours answering how-to questions. Alongside that we cover the part a software course never fixes: people resist a new system when nobody explained why it changed or what is in it for them, so the sessions say that out loud.
- A named super-user per department, trained deeply.
- Train the trainer, so internal people can run future sessions.
- The reason for the change explained, not just the screens.
Tested at go-live, and still working a year later
Everyone trains for go-live. Almost nobody plans for the person who starts six months afterwards, and that is why competence quietly decays. We close the programme with a competence check per person, then leave you recorded sessions, written role guides and an onboarding path with a sign-off, so a new joiner is trained the same way the original team was rather than by whoever sits nearest.
- A pass or fail per person against their real transactions.
- Recorded sessions indexed by role and by task.
- A two-week onboarding path your super-users run without us.
Everything the programme leaves behind
Role and task matrix
Every role, the transactions it owns, the days it needs and the people who can skip the training.
Training database
A refreshable copy of your live setup, so practice happens on real records and never on live data.
Role guides
Short written guides in your language for your process, with your screens and your approval rules.
Session recordings
Each role session recorded and indexed, ready for refreshers and for anyone who joins later.
Competence report
Who passed, who did not, and which team is not yet ready to run live. Named, not averaged.
Onboarding path
A documented two-week route for new joiners, with a sign-off step your super-users own.