Retail and e-commerce
An electronics retailer cannot treat a phone or a laptop as one interchangeable unit, each one carries its own serial or IMEI number, warranty period and service history.
Why It Matters
In electronics, two units of the same model can differ by warranty start date, service history and even the serial number a customer's complaint is tied to. Treating stock as a bulk count by model hides all of that.
Most electronics retailers already run an ERP for purchasing and stock, the gap is connecting warranty and service records to that same system instead of tracking them separately.
What It Covers
Every unit tracked individually, not as part of a model total.
Warranty status and vendor schemes tracked without manual lookup. Warranty start dates, durations and vendor-specific scheme terms are tracked against each unit, and units approaching the end of warranty are flagged automatically instead of being caught only when a customer asks.
Pricing, promotions and returns tracked back to the right unit.
What's Included
Every unit tracked by its own serial or IMEI number, not just counted as part of a model total.
Warranty start dates and service history tied to the exact unit, so status checks do not depend on a paper invoice.
Store and online stock kept on the same numbers, down to which specific units are still available.
Track vendor and brand warranty schemes separately, since terms and durations rarely match across brands.
Track pricing and promotions by model and by unit, including units running an extended or bundled warranty.
Returns and replacements tracked back to the original serial number, warranty status and purchase channel.
How It Works
Step 1
Map how serial numbers, warranty and service records currently move through your stores and vendors.
Step 2
Agree which stores, brands and warranty schemes the engagement covers, with a fixed timeline.
Step 3
Build the ERP connections, serial tracking and warranty alerts, tested against your stock data.
Step 4
Roll out by store or brand category, watched closely in the first weeks.
Step 5
The same team stays available as new models and vendor schemes arrive.
The tills ran on their own software, cut off from the back office. Staff reconciled by hand every night. Odoo joined the counter to inventory and accounting, so the day closes in one step.
8 wk from kickoff to liveRead the case study (Multi-Store Retail)FAQ
We connect your existing ERP, build the custom software to track stock and warranty records by serial or IMEI number, and add AI automation for warranty status alerts, so every unit can be checked individually rather than as part of a model total.
No. The system connects to your existing ERP rather than replacing it, so purchasing and stock processes stay in place while serial-level tracking and warranty records connect to the same data.
Yes. Stock is tracked down to the individual serial or IMEI number, so warranty status, service history and returns can be checked against the exact unit rather than a model-level count.
Most engagements move from mapping your current stock and warranty workflow to a working pilot within a few months, with scope and timeline confirmed after we review your models, vendors and systems.
The same team that built the system stays available for support and changes as new models, vendor schemes or warranty terms are added.
Yes. Most electronics retail engagements combine ERP integration, a piece of custom software for serial-level tracking, and AI automation for warranty alerts, scoped as one project.
Free consultation. Tell us how you work today and we scope the ERP, software or AI that fits.
