Logistics and supply chain
A courier company can be moving thousands of parcels a day, each needing an agent assignment, an address-level status update and, often, a cash-on-delivery reconciliation.
Why It Matters
A courier operation moving hundreds or thousands of parcels a day needs the pickup, the agent assignment and the final address-level delivery tracked as one thread, not as separate spreadsheet rows that lose sync.
Parcel and delivery data connects to your existing ERP for billing and client invoicing, while custom software covers COD reconciliation and route assignment, and AI handles the repetitive part: matching COD collections to invoices.
What It Covers
Each parcel carries its pickup time, current hub or agent, and address-level delivery status in a single record, so an ops team can answer a customer's "where is my parcel" question without calling the agent directly.
Parcels are assigned to delivery agents based on zone and current load, with route and zone data tracked against actual drop density so assignment reflects what agents are actually carrying that day.
Cash-on-delivery reconciled against the parcel, connected to your ERP. Cash-on-delivery collections are matched against the parcel and the client invoice, and delivery volume and billing data connect to your existing ERP instead of being re-entered by hand at month end.
What's Included
Every parcel tracked from pickup to the exact delivery address, not just a citywide status.
Delivery routes and zones tracked against actual drop density, not a fixed plan that ignores volume changes.
Automatic status updates to the customer and a proof of delivery record attached to the parcel.
How It Works
Step 1
We review how parcels move today: pickup, hub sorting, agent assignment and delivery confirmation.
Step 2
We agree the ERP integration, parcel tracking and COD reconciliation pieces, with a fixed timeline you review.
Step 3
Parcel tracking, agent assignment and COD reconciliation are built and tested against your delivery data.
Step 4
The system goes live for pickup and delivery staff, watched closely through the first delivery cycles.
Step 5
The same team stays available for support as parcel volume, zones or agents change.
A 3PL operator took bookings on calls, tracked stored goods on paper, and waited days for proof of delivery before billing. ERPNext joined bookings, warehouse, trips and billing into one system.
10 wk from kickoff to liveRead the case study (3PL Operator)FAQ
We build the tracking, assignment and reconciliation layer a courier company needs: parcel and address-level tracking, delivery agent assignment, COD reconciliation, and AI automation for repetitive tracking and matching tasks, connected to your existing ERP.
No. The software and AI we build connects to your existing ERP or delivery management system rather than asking you to replace it. You keep the system you already run and add the parcel and COD tracking layer around it.
Each parcel is tracked through pickup, hub sorting, agent assignment and delivery, with the address-level status and proof of delivery attached to the parcel record, so a customer query can be answered from one place instead of calling the delivery agent directly.
Most engagements move from mapping your current pickup, sorting and delivery workflow to a working pilot within a few months. Exact scope and timeline are confirmed after we review your parcel volume, zones and agent structure.
The same team that built the system stays available for support, fixes and changes as your parcel volume, zones or agent network change, rather than handing you off to a separate support desk.
Yes. Most courier engagements combine ERP integration, custom software for parcel tracking and COD reconciliation, and AI automation for matching and flagging delayed parcels, scoped as one project.
Free consultation. Tell us how you work today and we scope the ERP, software or AI that fits.
