AI Review Management
Reviews land across many review sites, and the busy days are exactly when they get missed.
Why It Matters
Reviews arrive across many review sites, and checking each one by hand is how they get missed. The AI pulls them into one list, so a new review is less likely to sit ignored for days, with a drafted reply ready to approve while it is fresh.
An angry review that sits for a week does the most damage. The AI scores the sentiment as reviews arrive and flags the urgent and negative ones first, with a calm, on-brand reply already drafted for a person to check and post.
For every review the AI drafts a reply in your tone, using your common answers and policies. A person reads it, edits if needed, and approves. Nothing is posted on its own, and no reply is ever faked.
Reviews from across review sites are pulled into one place.
The AI reads each review and scores the sentiment.
Urgent and negative reviews are raised for fast attention.
An on-brand reply is drafted for each review.
A person checks, edits if needed, and posts the reply.
What Changes
Reviews from across review sites gathered into a single inbox, so you stop checking each site by hand.
Each review is scored as positive, neutral or negative, so you see the mood at a glance and act on what matters.
A suggested reply is written in your tone for every review, ready for a person to approve before it is posted.
Urgent and unhappy reviews are raised first, so the ones that hurt most are handled quickly and fairly.
The topics customers keep raising are grouped and shown, so you can fix the root cause, not just reply.
When nothing goes unanswered and issues are handled well, more customers feel heard and your rating climbs.
The AI drafts, but your team approves every reply, so nothing fake or off-brand goes public.
Replies are tuned to your tone, your common answers and your policies, so they read like your team.
We build ERP and software, so review data can connect to the tools your team already uses.
We pick the AI approach that fits and can change it as better options appear, with no rebuild.
We surface the recurring issues behind low ratings, so you can fix the cause and lift the score.
It keeps on top of your online reviews across review sites. It gathers every review into one place, reads the sentiment, drafts an on-brand reply for each one, flags urgent or negative reviews for fast attention, and surfaces the themes customers keep raising.
No. Every reply is drafted for a person to read and approve before it is posted. You stay in control of your brand voice and of what goes public.
It brings reviews from the review sites your customers use into one place, so you do not have to check each site by hand. We set up the sources that matter for your business during onboarding.
Yes. We tune the drafts to your tone, your common answers and your policies, so each suggested reply reads like your team wrote it. A person approves every one before it goes out.
When no review goes unanswered and negative ones are handled fast and fairly, more customers feel heard and update or raise their score. Surfacing recurring themes also helps you fix the root cause behind low ratings.
No. The service is model-agnostic. We choose the approach that fits your needs and can change it as better options appear, without you having to rebuild anything.
Related
The other services in this section, and related pages from TCB Infotech.
No commitment. A practical first look at your review management.
