AI Customer Experience
AI reads each email in your support and sales inbox, understands what the customer wants, and drafts an accurate reply from your real data. Complex cases go to the right person. Your team reviews and sends, instead of typing every answer from scratch.
Incoming email
Where is my order #48122?
Hi, I ordered two weeks ago and still have not received it. Can you tell me when it will arrive?
Suggested reply
Hi Priya, your order #48122 shipped on 9 August and is due to arrive by 15 August.
Here is the tracking link. If it does not reach you by then, reply here and we will step in.
Approve and sendRoute to specialist
Why It Matters
A busy support or sales inbox eats hours. Most of it is the same questions answered again and again, while a few real problems wait in the queue.
Faster Response Times
The AI reads each message as it lands, pulls the right answer from your systems, and has a reply ready. The agent checks it and sends, so customers hear back in minutes instead of waiting for someone to work down the queue.
Replies From Real Data
The assistant connects to your CRM, ERP, helpdesk and knowledge base. A reply about an order, an invoice or a policy is drawn from the real record. When the data does not hold the answer, the AI says so and routes the case instead of inventing one.
Routing And Human Review
Anything sensitive or complex is routed to the right person or team with a short summary and the record attached. For everything else, a person checks the draft and sends. You choose which routine replies the AI may send on its own.
How It Works
The AI reads each incoming email and works out what the customer is asking for.
It pulls the matching order, account or policy detail from your CRM, ERP or helpdesk.
It writes an accurate reply in your tone, grounded in the real record.
Simple cases wait for a quick approval. Complex ones go to the right person with context.
Your team sends, and the thread and record stay updated so nothing is lost.
The Difference
Nothing about your team changes except the part where they type every reply from scratch.
What It Handles
These are the repetitive, high-volume messages where a drafted reply saves the most time.
Where is my order, when will it arrive, has it shipped. Answered from the live order record with tracking.
Copies of invoices, balance questions and account details, pulled straight from your ERP or finance system.
Common product, feature and setup questions answered from your knowledge base and past replies.
New enquiries triaged, qualified and answered fast, with the lead logged in your CRM for follow-up.
Return requests, address changes and cancellations drafted against your policy, ready for a quick check.
Anything sensitive or complex is routed to the right person with a summary, instead of a canned answer.
What Changes
Each email is read and understood, so it is sorted by what the customer actually needs.
Replies are written in your voice and style, built from the real record behind the request.
It plugs into your CRM, ERP, helpdesk and knowledge base to pull live, accurate detail.
Complex or sensitive threads go to the right person with a summary and the record attached.
A review step sits on every draft by default, and you set which replies may go out on their own.
We pick the AI model that fits the job and your budget, and swap it later without a rebuild.
Proof
A distribution company automated supplier invoice processing, connected to email, its ERP and purchase orders, and went live in five weeks.
Supplier invoices arrived by email in every format, and each one was opened, read, and keyed into the ERP line by line.
It reads each invoice whatever the layout, matches it to the purchase order and posts a draft entry for approval, with the source document attached.
It ran in suggest-only mode beside the team, then posted drafts on its own once it proved accurate. Mismatches and high-value invoices still wait for a person.
Why Us
We build ERP and software, so connecting the AI to your CRM, ERP and helpdesk is work we do every day.
Replies are built from your records, so the assistant is accurate instead of confidently wrong.
Your team approves before send, and you decide which replies may go out on their own.
We prove it on one inbox and a few reply types, then widen the scope once it earns trust.
50+ projects across industries. Zero failed projects since 2021.
FAQ
It reads each email that lands in your support or sales inbox, works out what the customer is asking for, and drafts a reply using your real data from the CRM, ERP or helpdesk. Complex cases are routed to the right person. Your team reviews the draft and sends.
Only if you want it to. By default a person reviews and approves every draft before it goes out. You can let the AI send routine, low-risk replies automatically and keep approval on the rest. You decide the line.
From your own data. The assistant connects to your CRM, ERP, helpdesk and knowledge base, so a reply about an order, an invoice or a policy is drawn from the real record, not guessed.
It connects to common inboxes and helpdesk platforms and to your CRM and ERP. The approach is model-agnostic and tool-agnostic, so it fits the stack you already run instead of forcing a switch.
It routes the thread to the right person or team with a short summary and the relevant record attached, so nothing sits unanswered and the specialist starts with context instead of a cold inbox.
A first working version on one inbox usually takes a few weeks, depending on how many systems it connects to and how many reply types you want covered. We start narrow, prove it, then widen the scope.
Related
The other AI customer experience services from TCB Infotech, a related guide and our online stores page.
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ERP, custom software and AI for online stores: track orders from placement to delivery, sync stock across channels and warehouses, connect to your ERP.
Read more about Online StoresBook a free consultation. We will look at your support and sales inbox, the systems behind it, and show you what an AI email assistant would draft and route for your team.
No commitment. A practical first look at your inbox.
