WhatsApp AI Agents
An AI agent that talks to your customers where they already are. It answers questions, shares order and delivery status, takes bookings, and passes anything complex to a person
Why It Matters
Customers message when it suits them, often after your office has closed. The agent replies right away with a real answer at any hour, so a question at midnight does not wait for morning and you stop losing people to a slow response.
The agent connects to the systems you already run, so it can check a real order, an invoice, stock or a delivery date. Its answers reflect the true state of your business, not a fixed script.
Some requests need a human, and the agent knows the difference. It passes complex or sensitive chats to a member of your team with the full history attached, so the customer never has to repeat themselves.
A customer sends a message on WhatsApp, in their own words and language.
The AI reads the request and works out what the customer actually needs.
It looks up the real order, invoice, stock or booking in your CRM and ERP.
It answers, takes the order or booking, or sends the reminder or update.
Anything complex goes to a person with the full chat history attached.
What Changes
Hours, pricing, availability, policies and how-to questions, answered instantly from your own information.
Where is my order, when will it arrive, what did I buy, answered from real data in your systems.
Takes a new order, books an appointment or reserves a slot, and confirms it against real availability.
Sends appointment reminders, payment nudges and shipping updates before the customer has to ask.
Replies in the customer's own language and switches between the languages your customers use.
Passes complex or sensitive requests to a person, with the full conversation history attached.
We build ERP and software, so the agent reads your live orders and stock, not a static list.
We pick the AI model that fits your needs and budget, and can change it later without a rebuild.
The agent knows its limits and passes hard cases to your team with full context, so nothing is lost.
We train it on your products, policies and tone, so replies sound like your business, not a bot.
You get a full record of what was asked and answered, for audit and for learning what customers need.
It is an AI assistant that chats with your customers on WhatsApp. It answers common questions, shares order and delivery status, takes orders and bookings, sends reminders, and passes anything complex to a person. It reads real data from your CRM and ERP so its replies are accurate.
Yes. The agent replies instantly at any hour, so customers who message late at night or on a holiday still get an answer instead of waiting for the office to open.
Yes. We connect the agent to your CRM and ERP, so it can look up a real order, an invoice, stock, or a delivery date and reply with the actual information rather than a generic message.
The agent hands the chat to a member of your team with the full history attached. Your staff pick up where the agent left off, so nothing is repeated and nothing is lost.
The agent replies in the customer's own language and can switch between the languages your customers actually use, so people are served in the words they are comfortable with.
Yes. Every chat is logged, so you have a full record of what was asked and answered. That gives you a clear audit trail and a source of insight into what customers need most.
Related
The other services in this section, and related pages from TCB Infotech.
No commitment. A practical first look at your customer chat.
