Voice AI
A missed call is a lost customer more often than anyone likes to admit, and a phone line staffed only during office hours misses more than it should.
Why It Matters
Routine calls, an order status, a stock check, an appointment, do not need to wait for office hours. Voice AI answers immediately, resolves what it can from your live systems, and only queues for a person the calls that genuinely need one.
Nothing frustrates a caller more than repeating themselves after being transferred. Every handoff carries a transcript and the intent already identified, so the person taking the call starts from where the conversation actually is.
Callers do not phrase requests the same way twice, and often change what they want mid-call. The system is built to follow natural speech, including interruptions and changes of topic, rather than forcing the caller down a rigid menu of options.
Checking your systems while the caller waits seconds, not minutes. When a request needs real data, the system queries your ERP or CRM during the call and answers with the current figure.
When a call needs a person, the transfer carries a transcript and a short summary of the intent, so the receiving person can pick up the thread immediately. The caller is told a person is joining, so the transition feels deliberate rather than dropped.
Order status, delivery dates and stock availability answered from live ERP data.
Booking, rescheduling and reminder calls handled directly against your calendar system.
Outbound reminder calls for overdue accounts, with a clean handoff for any dispute.
Understanding what a caller needs and either resolving it or routing it with context.
Capturing enquiry details and qualifying interest before a sales call is scheduled.
A clean transfer with transcript and intent for anything sensitive or complex.
We identify your most common calls and which ones can be resolved without a person.
We connect the voice AI to your ERP or booking system so it can check real, current data.
We design how it understands intent and set clear rules for when it should hand off.
It is tested against real past call recordings before it answers a live call.
We review real call transcripts after launch and extend its coverage from there.
Missed calls and lost enquiries
Resolution on routine requests
Handoffs with full context
Answers across every call
Transcript for every conversation
Outside normal working hours
We build ERP systems, so the voice AI answers from your actual order and stock data, not a guess.
We agree what it handles alone before launch, so transfers are designed, not discovered live.
It is checked against real recorded calls before it ever answers a live one.
Every call is logged and transcribed, so nothing is lost between the call and the follow-up.
We choose the approach that fits your data and hosting rules, with no lock-in to one vendor.
It is AI that answers a phone call, understands what the caller wants in natural speech, and either resolves the request directly by checking your systems, or hands the call off to a person with a transcript and the identified intent attached.
Voice quality has improved considerably and most callers find it natural enough for routine requests. We test the voice and script with real callers before launch and adjust based on how people actually respond to it.
Yes, if connected to the relevant system. It can check an order, a stock position or an account balance in your ERP or CRM during the call and answer with the actual current figure.
It recognises the limits of what it should handle, such as a complaint or a sensitive request, and transfers the call to a person along with a transcript and a summary of the intent, so the caller does not have to repeat themselves.
Yes, for structured cases such as appointment reminders or payment follow-ups, where the conversation is bounded and the handoff rules for anything unexpected are defined in advance.
A first version covering your most common call types usually takes six to nine weeks, including testing with real call recordings before it answers a live call.
Related
The other services in this section, and related pages from TCB Infotech.
No commitment. A practical look at your call volume.
