AI Chatbots
We build AI chatbots that read what your customers actually mean, answer from your own knowledge, work across your website and WhatsApp, and hand off to a person when they should.
What It Does
An AI chatbot understands what someone means however they phrase it, handles follow-ups, and keeps context across the conversation, so it answers the real question instead of returning a menu.
We ground the chatbot in your documents, FAQs, policies and product data, so its answers come from your real content and stay accurate. It can cite the source, and it is updated as your content changes.
The chatbot works on your website, WhatsApp, Messenger and the channels your customers use, and replies in the languages they use, switching naturally within a chat, with the same answers, tone and rules everywhere.
When a chat is beyond the chatbot, it is unsure or the customer asks, it hands off to your team with the full history attached, so the conversation continues without anyone repeating themselves.
The chatbot greets visitors, answers their questions, qualifies them with the right prompts, captures their details, and books a meeting or passes a warm lead to sales.
Answer common questions, track orders and resolve routine queries, instantly and around the clock.
Greet visitors, answer pre-sales questions, qualify them, and book meetings for the sales team.
Help shoppers find products, check stock and order status, and recommend the right item.
Answer staff policy and access questions, and raise the right ticket when a person is needed.
Book appointments, answer availability questions, and send reminders, without a phone call.
Give instant, accurate answers from your documents, FAQs and policies, with the source.
We look at the questions that fill your inbox and start where the volume is.
We connect your documents, FAQs and systems so it answers from your content.
We define its voice and exactly when it should pass a chat to a person.
We run it on real chats, check the answers, then put it live on your channels.
We watch the chats it gets wrong and tune it as your questions change.
Proof
An online retailer automated its routine support questions with a chatbot grounded in its help centre and orders, and went live in four weeks.
Most chats and emails were routine and repetitive, yet each one waited for an agent to look up the order and reply. Volume spiked at night and on sale days.
Grounded in the help centre and connected to the order system, it answers routine questions, gives live order status and hands the rest to a person.
It ran in suggest-only mode beside the team, then replied on its own once it proved accurate. Refunds and account changes still go to a person.
We build ERP and software, so the chatbot connects to your CRM, helpdesk and data, not a demo.
Answers come from your documents and policies, so it stays accurate instead of guessing.
It hands off to a person rather than inventing an answer when it is unsure.
It sounds like you, in every language your customers speak.
The people who scope it are the people who build it.
We tune the chatbot as your questions, products and content change.
A rule-based bot matches keywords and follows a fixed script, so it breaks when a question is phrased differently. An AI chatbot understands intent, holds context across the conversation, and answers from your knowledge, so it handles the questions a scripted bot cannot.
We ground the chatbot in your own documents and FAQs, so it answers from your content rather than inventing things. When it does not have a confident answer, it hands off to a person instead of guessing.
Your website, WhatsApp, Messenger, Instagram and other channels your customers use, with the same answers and rules across all of them.
Yes. We connect the chatbot to your CRM, helpdesk, order system and your own APIs, so it can look things up and not just answer from text.
It hands the chat to your team with the full history attached, so the customer does not repeat themselves and your agent picks up with context.
A focused first chatbot typically goes live in about four to six weeks, depending on the channels and the systems it connects to.
Related
The other services in this section, and related pages from TCB Infotech.
No commitment. A working assessment of where a chatbot fits.
