AI Agents
We build AI agents that do the work: handle support, read documents, update your ERP and run multi-step tasks across your systems, with your rules and your oversight.
The Idea
An AI agent connects to your ERP, email, CRM and documents, and works across them. Instead of telling a person what to do, it does the steps and shows its work.
You set what the agent can and cannot do. High-value steps wait for a human approval, and every action is logged, so you stay in control and can audit what happened.
The agent connects to your ERP, email, CRM, databases and APIs, and calls them to get things done, so it acts rather than advises.
You define permissions, limits and the steps that need a human approval, so the agent stays inside the lines you set.
Every step the agent takes is logged, so you can see what it did, why, and step in or roll back when you need to.
Capabilities
The agent reads incoming email and tickets, answers the routine ones in its own words, and routes the rest to the right person with the context attached.
The agent reads invoices and forms in any format, extracts the key data, and enters it where it belongs, so the back office keys far less by hand.
The agent creates orders, updates records and posts entries directly in your ERP, so data does not wait for a person to key it in.
The agent books meetings, sends reminders and chases the things people forget, so nothing slips through the gaps.
The agent gathers information from your systems and the web, then summarises it into a clear answer or a draft, so a decision is faster.
The agent completes multi-step tasks across your systems, with oversight, so your team spends time on the work that needs a human.
Answer common questions, look up orders, and resolve routine tickets, day and night.
Process invoices, reconcile records and prepare entries, with a human approving the rest.
Qualify enquiries, enrich records and follow up, so the sales team works the strongest leads.
Move data between systems, check for exceptions, and keep records in sync.
Answer policy and access questions, and raise the right ticket when needed.
Pull numbers, build a summary and send it on a schedule, with no manual export.
We pick a repetitive, rule-based task where an agent pays back fastest.
We link the agent to your ERP, email, CRM and documents.
We define what it can do alone and what needs a human approval.
We run it alongside your team, check the results, then go live.
We watch how it performs and tune it as the work changes.
Response, not hours
Always available
Errors and rework
Saved per team each week
We build ERP and software, so agents plug into your real stack, not a demo.
We pick the first task by value, so you see results before you scale.
Guardrails, approvals and audit trails keep you in control.
Agents hand off to people on the steps that need judgement.
The people who scope it are the people who build it.
We tune the agent as the work and your data change.
A chatbot answers questions. An agent takes action: it reads a request, decides what to do, and does it across your systems, with oversight. A chatbot tells you the order status; an agent looks it up, updates it, and emails the customer.
Only what you allow. You set permissions and limits, high-value steps wait for a human approval, and every action is logged so you can audit it.
Yes. We connect agents to Odoo, ERPNext, SAP, email, CRM, databases and your own APIs, so they work where your business already runs.
Agents are built to hand off to a person when confidence is low or a rule says so, and approvals catch the rest before anything important happens.
A focused first agent typically goes live in about six weeks, depending on the task and the systems it touches.
No. Agents work on top of what you already run. We connect to your systems rather than replace them.
Related
The other services in this section, and related pages from TCB Infotech.
No commitment. A working assessment of where an agent fits.
