AI Chatbots
Most chatbots either stay stuck on a fixed decision tree or answer confidently with information that has nothing to do with your business.
Why It Matters
Instead of a generic knowledge base, the chatbot is built from your product catalogue, your policy documents and the questions customers have actually asked before. That means it answers the way your business actually operates, not the way a template assumes it does.
The chatbot is designed to recognise when a question is outside what it should handle alone, such as a complaint or a pricing exception, and hand off to a person with the full conversation attached, so nobody repeats themselves.
Order status, returns, product questions and common issues answered around the clock.
Leave balances, policy questions and HR forms answered without an email to HR.
Live answers from your ERP on order status, delivery dates and stock availability.
Product fit, pricing tiers and specification questions answered before a lead reaches sales.
Understanding what a customer needs and routing it to the right team with context attached.
A clean transfer to a person for anything sensitive, complex or outside its remit.
We collect your product, policy and past conversation content that the chatbot should know.
Where useful, we connect it to your ERP or CRM so it can answer with real, current data.
We agree what it answers alone and what it hands off, with your team's input.
It is tested against real past conversations before it talks to a real customer or employee.
We review what it is asked after launch and extend its knowledge from real usage.
First response, any time of day
Repeated questions to your team
Answers grounded in your data
Handoff when a person is needed
Tone and policy across every chat
From real conversations over time
We build ERP systems, so the chatbot can check a real order or stock position, not guess at one.
We agree what the chatbot answers alone before launch, so handoffs are designed, not discovered.
It is checked against real past questions before it talks to a real customer or employee.
We review real usage after launch and extend its knowledge from what people actually ask.
We choose the approach that fits your data and hosting rules, with no lock-in to one vendor.
A custom chatbot is trained on your own products, policies and past conversations, and connected to your actual systems so it can look up an order or a stock position rather than give a generic reply. It is built for the specific questions your customers or employees actually ask.
Yes, if you connect it to the relevant system. It can check an order status, a stock position or an account balance in your ERP or CRM and answer with the real, current figure rather than a general statement.
It is built to recognise the limits of what it should answer and hand off cleanly to a person, along with the conversation so far, rather than guess or loop the customer through the same question again.
On your website, inside WhatsApp or another messaging channel, or as an internal tool for employees, depending on who it is built for and what it needs to access.
Answers about your specific policies and products are grounded in your own documents and data rather than general knowledge, and the chatbot is tested against real past conversations before it goes live.
A first version covering your most common questions usually takes four to six weeks, with system connections and less common questions added once it is live and being used.
Related
The other services in this section, and related pages from TCB Infotech.
No commitment. A practical look at the conversations worth automating.
