WhatsApp Business Integration
A lot of real business happens over WhatsApp: orders confirmed, quantities agreed, delivery addresses shared
Why It Matters
Many businesses do not want to replace the human touch on WhatsApp with a bot, they just want the details from that conversation to reach the ERP without someone retyping it later.
Chat is informal by nature, and a detail like "the usual address" or "by end of week" is easy to misread. Anything the AI cannot extract with confidence is flagged for a person to confirm before it is posted, rather than turned into a guess your ERP treats as fact.
The integration connects through the official WhatsApp Business Platform API, the supported route for any business messaging at real volume. This keeps message delivery reliable and keeps your account in good standing with WhatsApp's own policies.
An item name might be extracted with high confidence while a delivery date phrased vaguely gets a lower one. Each field is scored individually, so high-confidence fields move straight to the ERP while ambiguous ones wait for a person to confirm.
A payment reference or a repeat order needs to be matched to the right existing customer or order in your ERP, not created as a duplicate. The extraction is checked against your existing records first, so it links to what already exists whenever it should.
Order details extracted from conversation and posted as a draft order in your ERP.
New customer details captured from a first conversation and synced to your CRM.
Payment references mentioned in chat matched against open orders in your ERP.
Delivery addresses and timing preferences extracted and checked against ERP records.
Complaint or dispute language detected and routed to the right person with context.
A record of the conversation linked to the ERP record it produced, for later reference.
We connect your WhatsApp Business account through the official Business Platform API.
We agree which order and customer fields matter and how they map to your ERP.
AI reads each conversation and extracts the defined fields, flagging low-confidence ones.
We test the extraction against real past conversations before it runs live.
It runs live with a confirmation step, refined as real conversation patterns emerge.
Orders lost between chat and ERP
Order-to-fulfillment time
Details retyped from memory
Conversation behind every order
Customer records across channels
The way your team actually chats
We build ERP systems, so extracted data posts correctly into the fields your system expects.
Built on the WhatsApp Business Platform API, not an unsupported workaround.
Your team can keep chatting directly with customers if that is what you want.
Ambiguous details are flagged, never guessed and quietly posted as fact.
We choose the approach that fits your data and hosting rules, with no lock-in.
A WhatsApp AI agent handles the conversation itself, answering customers directly. This integration focuses on the data side: connecting your WhatsApp Business account to your ERP or CRM so orders, enquiries and customer details captured in conversations, whether handled by an agent or a person, sync into your systems automatically.
Yes. Many businesses want their team to keep chatting directly with customers, but want the order and customer details from those chats captured into the ERP automatically instead of retyped after the fact. That is exactly what this integration is built for.
Order details, quantities, delivery preferences, customer identifiers and any other structured information the conversation contains, matched against your ERP's fields and flagged for confirmation when something is ambiguous.
Yes, the integration is built on the official WhatsApp Business Platform API, which is the supported way to connect WhatsApp Business to external systems at any meaningful volume.
The integration follows the same consent and data handling rules your business already applies to WhatsApp conversations, and only extracts and stores what your policy defines as necessary for the order or request.
A first working integration covering order capture usually takes five to seven weeks, depending on your ERP's API and how structured your typical conversations already are.
Related
The other services in this section, and related pages from TCB Infotech.
No commitment. A practical look at your conversation-to-order flow.
