SAP S/4HANA puts utility assets and maintenance in control

Reacting to failures instead of preventing them

Maintenance was mostly reactive, crews arrived without the right spares, and unplanned outages were common.

• Asset records were scattered across registers and spreadsheets.
• Maintenance was reactive, so failures drove the schedule.
• Spares ran short because demand was never planned against work.
• Field crews worked from paper and reported back late.

One asset register with planned maintenance

Crews now get the right task, parts and history on a device.

• One register holds every asset, its history and condition.
• Preventive plans schedule upkeep before failures happen.
• Spares are planned against upcoming work, so crews arrive ready.
• Field teams receive and close work orders on a mobile device.

Built the asset register before switching on plans

Then we set up maintenance plans with the engineering team and rolled mobile work execution out to the field crews.

Go-live took twenty weeks, including asset data cleanup and field training.

Fewer surprises and crews that arrive ready

The single asset register gives a true picture of the network, spares are planned against work, and field crews close jobs on a device instead of on paper.

We used to find out an asset had failed when the calls came in. Now maintenance is planned, crews show up with the right parts, and we have one register that tells us the real state of the network. Maintenance Head, Utilities