Managed Services / DevOps Support
Monitoring, incident response and routine maintenance for the pipelines and infrastructure you already have in place, under a defined SLA.
Why It Matters
Pipeline runs and infrastructure health are monitored continuously, with alerts routed to an on-call rotation so an issue gets a response inside the agreed SLA, day or night.
Pipeline configuration gets cleaned up, DevOps tooling stays updated, and capacity is checked on a schedule, so most issues are caught before they turn into an incident.
We review what is already running and how it is deployed.
Thresholds are set so issues raise an alert before they become an outage.
Shifts and an escalation path are agreed and put in place.
Incidents are picked up and resolved inside the agreed response time.
Routine maintenance runs between incidents, with a regular status report.
Pipeline runs and infrastructure health tracked continuously.
Issues picked up and worked inside a defined SLA.
Coverage does not depend on one person being available.
Configuration cleanup and tooling updates on a schedule.
Capacity and health checked before a shortage becomes an outage.
Every incident closed with a resolution note.
Every incident and maintenance task is logged the same way we track work on our own projects.
We take over monitoring and on-call for a pipeline regardless of who built it originally.
You see monitoring, alerts and incident status directly, on your own tools.
Every incident carries a resolution note, not a vague monthly summary.
A pipeline redesign or migration can move to a dedicated DevOps Consulting engagement without losing context.
Monitoring of pipelines and infrastructure, incident response under a defined SLA, and routine maintenance such as configuration cleanup, capacity checks and tooling updates.
Response time is set by a defined SLA agreed up front, with an on-call rotation covering shifts so an incident is picked up whether or not the primary engineer is available.
DevOps Support is the ongoing managed service that keeps that pipeline and infrastructure running day to day after it is built, handling monitoring, incident response and routine maintenance under an SLA. DevOps Consulting is a project-based engagement to design or rebuild your CI/CD pipelines, environments and deployment process.
Yes. Monitoring covers CI/CD pipeline runs as well as the underlying infrastructure, so a failed deployment and a resource issue are both caught under the same coverage.
Routine maintenance covers upkeep of what already exists: pipeline configuration cleanup, dependency updates for DevOps tooling, and capacity checks. A new pipeline, a migration or a redesign is scoped as a separate project.
Yes. We review the existing setup, confirm monitoring and alerting are in place, and put an on-call rotation and SLA around it, regardless of who built it originally.
Related
The other services in this section, and related pages from TCB Infotech.
No commitment. Get an SLA proposal before you decide.
