Managed IT services
Managed IT Services: Application, Database and Security Support
Ongoing support for the applications, databases, cloud and pipelines you already run, under defined response times.
What each service covers
Annual Maintenance Contracts
Annual Maintenance Contracts from TCB Infotech: ongoing support, maintenance and minor enhancements for your ERP or software systems, billed once a year.
Application Support
How Application Support works at TCB Infotech: ticket intake and triage, fixing and testing, and uptime monitoring with regular status reporting.
Cloud Management
Ongoing administration of the cloud resources you already run: access control, tagging, cost tracking and routine housekeeping.
Database Administration
Ongoing administration of production databases: performance tuning, backups, replication, patching and capacity planning.
DevOps Support
Monitoring, incident response and routine maintenance for the pipelines and infrastructure you already have in place, under a defined SLA.
Performance Optimization
Profiling slow pages, slow queries and high resource usage, with before and after benchmarks for every change.
Security Management
Managed Security Management from TCB Infotech: ongoing monitoring, patching and incident response across your cloud, on-premise or hybrid infrastructure.
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Explore this group
- Annual Maintenance Contracts
Annual Maintenance Contracts from TCB Infotech: ongoing support, maintenance and minor enhancements for your ERP or software systems, billed once a year.
- Application Support Services
How Application Support works at TCB Infotech: ticket intake and triage, fixing and testing, and uptime monitoring with regular status reporting.
- Cloud Management Services
Cloud management for resources you already run: access control, tagging, governance, cost tracking and routine housekeeping as a support layer.
- Database Administration Services
Database administration for production systems: performance tuning, backups, replication, patching and capacity planning without an in-house DBA.
- DevOps Support Services for Teams
Monitoring, incident response and routine maintenance for the pipelines and infrastructure you already have in place, under a defined SLA.
- Application Performance Optimization Services
Performance optimization of an existing application or infrastructure: slow pages, slow queries and high resource use, with before and after benchmarks.
- Security Management Services
Managed Security Management from TCB Infotech: ongoing monitoring, patching and incident response across your cloud, on-premise or hybrid infrastructure.
Common questions
What does an Annual Maintenance Contract actually cover?
An Annual Maintenance Contract covers ongoing support, maintenance and minor enhancements for your ERP or software systems under agreed service levels, billed once a year instead of per request.
What counts as an application support ticket?
Bug fixes, user-reported issues, small enhancement requests and alerts raised by uptime monitoring all get logged and worked as tickets inside the same queue.
What does Cloud Management cover?
Cloud Management covers access control, resource tagging and governance, cost tracking, and routine housekeeping on cloud resources your team has already provisioned. It is a support layer for teams that already run daily cloud operations in-house.
What does ongoing database administration include?
It includes performance tuning, backup verification, replication monitoring, patching and capacity planning for your production databases, handled on a regular schedule rather than only when something breaks.
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