Managed Services / Annual Maintenance Contracts
A yearly contract for ongoing support, maintenance and minor enhancements to your ERP or software systems under agreed service levels, billed once, not task by task.
Why It Matters
Support, maintenance and minor enhancements are covered under one contract and one annual invoice, so the cost is known upfront rather than accumulating request by request.
Usage is reviewed ahead of renewal, so a tier can be adjusted with real data instead of coverage lapsing unnoticed until something breaks.
We review what needs ongoing support, maintenance and enhancement coverage.
Standard, Priority or Premium, matched to your expected support volume.
One agreed scope, one term, one invoice for the year.
Support, maintenance and minor enhancement requests tracked against the agreed response time.
Usage is reviewed before renewal, and the tier can change if your needs have.
Issues in your existing system fixed under the agreed contract scope.
Small improvements included within your tier, not billed separately.
Every request tracked against the response time agreed for your tier.
Regular reviews of your system to catch issues before they grow.
A known point of contact for support requests, included in higher tiers.
One invoice for the year instead of billing per support request.
Every contract is tracked with the same standard we apply to our own projects, not a looser one for ongoing support.
We tell you plainly if your support needs are outgrowing the Standard tier.
Requests go straight to the people doing the work, with no relay in between.
Every request is tracked against the response time agreed for your tier.
Move up or down at renewal as your systems and support needs change.
An Annual Maintenance Contract covers ongoing support, maintenance and minor enhancements for your ERP or software systems under agreed service levels, billed once a year instead of per request.
Standard, Priority and Premium differ mainly in response time and the scope of included items, from bug fixes and patches at the Standard tier up to a dedicated support contact and faster response at the Premium tier.
Minor enhancements are included within the scope agreed for your tier. Larger changes that fall outside that scope are quoted separately rather than billed against the contract.
We flag it before it becomes a problem and discuss moving to a higher tier or handling the extra work as a separate, quoted engagement.
Tier changes are usually applied at renewal, though we can discuss an earlier move if your support needs change significantly mid-term.
We review usage against your tier before the renewal date, so you can adjust the tier or scope with real data rather than guessing.
Related
The other services in this section, and related pages from TCB Infotech.
No commitment. See which tier fits before you decide.
