Employee Knowledge Assistant
An AI assistant that reads your own policies, SOPs and handbooks, answers the everyday "how do I" and "where do I find" questions in plain language, and points to the exact source.
Why It Matters
Instead of searching folders or asking around, people type the question and get a plain-language answer drawn from your real policies and process docs. The knowledge was always there. Now it is one question away.
The assistant does not just tell you the answer, it shows you where it came from: the policy name and the section. People can open the source and check it, so they trust what they read and act on it with confidence.
Connect your policies, SOPs, handbooks and process docs, and the assistant answers questions from them. People ask the way they would ask a colleague and get a clear reply, not a list of files to open and read.
The assistant names the document and section behind each answer, so people can open the source and confirm it. That is the difference between a guess and an answer your team acts on with confidence.
Update a document and the answers follow, so nobody works off an old copy. Access controls mean people only see answers from content they are allowed to see, set up with your team during rollout.
How much leave is left, how to apply, what the holiday calendar is, and how attendance rules work.
Payroll dates, payslip access, expense claims, travel limits and how reimbursements get approved.
Notice periods, probation, code of conduct, benefits and the rules people are unsure about.
Laptop setup, VPN, email, tool access and who to route a request to, straight from the guides.
How to run a task the approved way: procurement, approvals, handovers and step-by-step SOPs.
Everything a new joiner needs in week one, so they find answers themselves instead of waiting.
We connect your policies, SOPs, handbooks and process docs, wherever they live.
The assistant reads and indexes the content so it can find the right passage fast.
People ask in plain words from chat or the browser, the way they would ask a colleague.
It replies in plain language and shows the exact document and section behind it.
Update a document and answers follow. No stale PDFs saved on desktops.
Onboarding for new joiners
Repeat questions to HR and IT
Time lost hunting through drives
Answer everyone can trust
Always the latest document
Answer backed by a source
It reads the document and replies in plain words, instead of handing back a list of files to open.
Every answer comes from your own documents and cites the source, so people trust it.
We pick the AI model that fits your accuracy, cost and privacy needs. You are not locked to one vendor.
People see answers only from the content they are allowed to see, set up with your team.
We build ERP and software, so connecting your real documents and tools is familiar ground.
It is an AI assistant that reads your own company documents and answers employees' how-do-I and where-do-I-find questions in plain language. It gives the answer and points to the exact policy, SOP or handbook it came from.
A helpdesk processes requests such as leave applications or IT tickets. The knowledge assistant answers knowledge questions from documents. It tells people how something works and where to find it, rather than opening and routing a request.
Only from the documents you connect: policies, SOPs, employee handbooks, onboarding guides and process docs. Every answer cites the source document and section, so people can check it and trust it.
When you update a document, the assistant picks up the new version and answers from it. People stop working off an old PDF someone saved to their desktop last year.
Yes. The assistant works on your own documents with access controls, so people only see answers from the content they are allowed to see. We set this up with your team during rollout.
It is model-agnostic. We choose the model that fits your accuracy, cost and privacy needs, and you are not locked to one vendor. The value is in how it reads your documents, not any single model.
Related
The other services in this section, and related pages from TCB Infotech.
No commitment. A practical first look at your knowledge assistant.
