AI Employee Helpdesk
Your HR team answers the same questions every day. How much leave do I have left? Where is my payslip? What is the work-from-home policy?
Why It Matters
People do not want to open a ticket to find out their leave balance or read a policy. They ask the helpdesk in plain language and get the answer at once, from their own records, day or night.
When the routine questions and requests are handled, your HR team is not stuck answering the same thing all day. They keep control of what the assistant covers, and every sensitive case still lands with a person.
Employees ask in plain language and get an answer at once, pulled from their own records and your policies. No ticket, no wait, and it works after hours when HR is offline.
The helpdesk does more than talk. It raises a leave request, takes an expense claim, updates simple records, and routes each one to the right approver, with a clear record every time.
Connected to your HR system, with a person for the hard cases. The helpdesk reads from your existing HR and payroll system, so answers are accurate. Each employee sees only their own data, and anything sensitive is sent straight to the HR team.
Tells people how much leave they have left and raises a leave request, then sends it to their manager for approval.
Explains your policies in plain language, from work-from-home rules to notice periods, straight from your handbook.
Shares an employee's own payslip, salary breakdown and tax details securely, without an HR person in the loop.
Takes an expense or reimbursement request in chat, checks it against the rules, and passes it on for approval.
Updates simple records such as address, bank details or emergency contact, and helps reset routine access.
Sends anything sensitive, such as a complaint, a pay dispute or a personal matter, straight to the HR team.
Someone asks a question or makes a request in plain language, in chat.
The assistant reads their own records and your policies from your HR system.
It gives the answer, or raises the leave or expense request for them.
Requests go to the right manager or approver, with a clear record.
Anything sensitive is handed to a member of the HR team.
Answers on leave and policy
Help after office time
Repeat tickets for HR
Leave and expense requests
Each person sees only their data
Sensitive cases still go to HR
We build ERP and software, so the helpdesk reads your real HR and payroll data, not a static FAQ.
We pick the AI model that fits your case and budget, and can change it later without a rebuild.
Sensitive cases are routed to HR by design, so the assistant never answers what it should not.
Each employee sees only their own records, and access follows the rules you set.
We begin with your most common questions and grow the scope from there.
It is an AI assistant that answers the everyday HR and admin questions your team asks all the time. Employees chat with it to check their leave balance, read a policy, find a payslip, or raise a leave or expense request, without waiting for HR.
No. It handles the repetitive questions and routine requests so your HR team has time for real work. Anything sensitive, such as a complaint, a pay dispute or a personal matter, is sent to a person.
Yes. It connects to your existing HR and payroll system so answers about leave balances, payslips and records are pulled from your real data, not a static FAQ.
Each employee only sees their own records, access follows the rules you set, and sensitive cases are routed to HR rather than answered by the assistant. You keep the control.
Any hour. Someone checking their leave balance at night or over a weekend gets an instant answer instead of waiting for the office to open.
A focused rollout usually takes a few weeks, depending on your HR system, the policies you want covered, and the requests you want the assistant to handle. We start with the most common questions first.
Related
The other services in this section, and related pages from TCB Infotech.
No commitment. A practical first look at your HR helpdesk.
