Case study
Employee onboarding automation: new hires ready on day one
A services group automated employee onboarding across its HR system, IT, payroll and email, so nothing slips through the cracks.
Results
- Day oneNew hires ready to workTo confirm · Internal measure
- LessHR admin and chasingTo confirm · Internal measure
- NothingSlips through the cracksTo confirm · Internal measure
- 5 wkFrom kickoff to liveTo confirm · Internal measure
A new hire, and a scramble across three teams
HR sent paperwork, IT set up accounts, payroll added the record, and someone had to chase all of it. Steps were missed, access was late, and new hires often spent their first day waiting instead of working.
- Onboarding ran on email and checklists.
- HR, IT and payroll worked in parallel, uncoordinated.
- Steps were missed and access ran late.
- New hires waited on day one.
One process across HR, IT and payroll
When a hire is confirmed in the HR system, the automation triggers every task in parallel, accounts and access in IT, the payroll record, the welcome and paperwork, and tracks each one to done, escalating anything that runs late.
- Triggered the moment a hire is confirmed.
- Fires HR, IT and payroll tasks in parallel.
- Tracks each task to completion.
- Escalates anything that runs late.
Mapped the checklist, then automated it
Approvals for access still sit with the right owners, and every step is logged.
The process went live in five weeks.
Ready on day one, far less chasing
HR spends far less time chasing other teams, nothing slips through, and the first day is spent working rather than waiting.
Related service
AI SolutionsRelated
Related case studies and services
More case studies, and the case studies hub.
- ResourceCase studiesCase studies of ERP, AI and custom software projects delivered by TCB Infotech: the problem…
- Case studyPartner APIHow a services company built an OAuth-protected partner API so partners pull data and submit records themselves…
- Case studyOnboarding WorkflowHow a services company automated onboarding with a workflow that creates accounts…
- Case studyLead-Gen ChatbotA lead-generation chatbot qualified visitors, captured details into the CRM and booked demos after hours…
- Case studyAI Finance AgentA finance AI agent reads supplier invoices, matches them to orders and prepares entries for approval…
- Case studySupport ChatbotA support AI chatbot grounded in the help centre and orders now answers about 70% of routine questions instantly…
- Case studyAuto Parts Order CyclesAn automotive parts manufacturer connected sales…
- Case studyB2B Ordering AppA self-service B2B ordering web app let trade customers of a distributor order online around the clock…
- Case studyContractor Project CostingA building contractor put BOQ, procurement, billing and cost on one ERPNext system across eight projects…
- Case studyInfrastructure ProjectsAn infrastructure EPC firm ran packages, subcontractors and multi-stage billing on SAP S/4HANA…
- Case studyDairy PlantA dairy processor put milk intake, batch traceability, quality and cold-chain dispatch on one ERPNext system…
- Case studyStore and ERP IntegrationCustom APIs connected an online retailer ecommerce store to its ERP, so orders…