Enterprise Integration / WhatsApp Business API
Connect the WhatsApp Business API to your ERP, CRM or order system for order updates, support conversations and automated notifications, sent where customers already read.
Why It Matters
Email and SMS notifications get buried or ignored. WhatsApp messages get opened, which makes it a more reliable channel for order confirmations, shipping updates, appointment reminders and anything time-sensitive that a customer needs to see.
The WhatsApp Business API is more than a broadcast tool.
Your WhatsApp Business number is verified and connected to the API.
Message templates for notifications are drafted and submitted for approval.
The API is connected to your ERP, CRM or order system as the event source.
Automated notifications and support routing rules are built and tested.
We monitor delivery rates and conversation routing after launch.
Status changes in your order system sent as WhatsApp messages automatically.
Reminders, alerts and confirmations triggered by system events, not manual sends.
Customer replies routed to a support queue, chatbot flow, or live agent.
Message templates drafted and submitted for approval on your behalf.
Messages triggered directly from events in your existing systems.
Delivery and read status tracked for every message sent.
Not a standalone chat widget bolted on the side, but a channel wired into your ERP, CRM or order system.
We draft and submit message templates for approval, so you are not learning Meta's process from scratch.
Conversations can start automated and route to a live agent the moment they need one.
As an ERP and software team, we treat WhatsApp as another channel off your existing data, not a separate silo.
You talk to the people who built the integration, not a support queue.
Order and shipping updates, appointment reminders, two-way support conversations and automated notifications triggered directly from your ERP, CRM or order system.
Yes, for notifications outside an active customer conversation you need pre-approved message templates. We handle the template drafting and submission as part of the integration.
Customers can reply directly, and those replies can route to a support queue, a chatbot flow, or a live agent, depending on how you want conversations handled.
Yes. An order status change, a support ticket update or an inventory event in your system can trigger a WhatsApp message automatically, without anyone sending it manually.
Every message carries a delivery and read status, so you can see whether a notification was sent, delivered or seen, rather than assuming it went through.
Verifying the number and getting initial templates approved typically takes about a week, with the full integration into your systems following in the weeks after.
No commitment. We will map the integration to your existing systems first.
