Business Process Automation
We map your processes, connect your systems, and automate the steps and approvals end to end, across finance, HR, procurement and operations, with your rules and your oversight.
The Idea
Business process automation connects the steps that span people, systems and approvals, so a request flows from start to finish without someone chasing it. Instead of automating one click, it runs the whole chain.
You set the rules and the approvals. High-value steps wait for a person, exceptions are flagged, and every action is logged, so the process is faster but you keep control and can see exactly where anything is.
We map how the work flows today and find where the time and errors go.
We link your ERP, CRM, email and documents so the steps can talk to each other.
We define what runs on its own and what needs a human to approve.
We run it beside the team, check the results, then put it live.
We track the process and tune it as the work and volumes change.
Invoice approvals, reconciliations, expense claims and reporting, run consistently with sign-off where it matters.
Onboarding, leave and access requests, and approvals, handled through structured workflows instead of email.
Purchase requests, supplier checks and multi-step approvals, with policy enforced at the point of request.
Order management, data sync between systems and scheduled reporting, with exceptions flagged for the team.
Quote-to-order, CRM updates and handoffs to delivery, so deals move without manual steps between teams.
Access requests, ticket routing and routine admin, raised, approved and actioned without the back and forth.
We build ERP and software, so automation plugs into your real stack, not a demo.
We pick the first process by value, so you see results before you scale.
We tidy a messy process before automating it, so you do not automate the mess.
Approvals, exceptions and audit trails keep people in charge of what matters.
The people who scope it are the people who build it.
We tune the process as the work, rules and volumes change.
Business process automation uses software to run a multi-step process end to end, moving work between people and systems, routing approvals, and handling exceptions, with the rules and oversight you set. It automates the whole process, not just a single task.
RPA automates individual tasks by mimicking clicks. Workflow automation routes a task through steps. Business process automation is the broader approach that ties the whole process together across departments and systems, often using workflows and RPA as parts of it.
A good first process is repetitive, rule-based and high volume, where people spend real time and delays cost you, such as invoice approvals, onboarding or procurement. The payback is clear and the risk is contained.
No. Automation works on top of what you already run. We connect to your ERP, CRM and other systems rather than replace them.
Yes. You set the rules and approvals, high-value steps wait for a person, exceptions are flagged, and every action is logged so you can audit exactly what happened.
A focused first process typically goes live in about six weeks, depending on its complexity and the systems it touches.
Related
The other services in this section, and related pages from TCB Infotech.
No commitment. A working assessment of where automation fits.
