Book a free consultation (opens in a new tab)

Compliance guide · UK

UK GDPR and ERP data: what UK businesses should know

The data protection basics from GOV.UK for customer, supplier and employee records held in an ERP, and the one question we leave open.

Basics from GOV.UK

The law and the principles

UK data protection is governed by the UK GDPR and the Data Protection Act 2018. Personal data must be used fairly, lawfully and transparently, for specified purposes, limited to what is necessary, kept accurate, kept no longer than needed and handled with appropriate security.

Requests from individuals

A person can ask for a copy of the data an organisation holds about them. It must respond as soon as possible and within 1 month at most; for complex or multiple requests it can take a further 2 months but must explain the delay within the first month.

What this means for an ERP

An ERP holds customer contacts, supplier bank details and employee records. We design access by role, agree how long each record type is kept, and make exports possible so a request can be answered in the time allowed.

  • Access by role
  • Retention agreed per record type
  • Exports for requests

Support from India: an open question

We serve UK businesses remotely from India, so staff may view UK personal data from India. We could not retrieve the ICO pages on transfers abroad, so no transfer rule is stated. Your adviser should confirm the mechanism before live data is shared.

  • Confirm with a UK adviser

What the official guidance says

  • UK data protection law and principles

    GOV.UK (UK Government) Verified 2026-11-06

    UK data protection is governed by the UK GDPR and the Data Protection Act 2018. Personal data must be used fairly, lawfully and transparently, for specified purposes, limited to what is necessary, kept accurate, kept no longer than needed and handled with appropriate security.

    Platform support: ERPNext, Odoo, SAP

    Source: www.gov.uk

  • Responding to a request for personal data

    GOV.UK (UK Government) Verified 2026-11-06

    An organisation must give a person a copy of the data it holds about them as soon as possible and within 1 month at most. For complex or multiple requests it can take a further 2 months, but must explain the delay within 1 month. Requests are usually free.

    Source: www.gov.uk

A summary for orientation only. It is not legal advice.

Questions about data protection

Is TCB certified for UK data protection?

We make no certification claim on this page. Any statement about certification, registration or contracts for UK data would be added only after the owner confirms it.

Can we test with fictional data?

Yes. We can build and test configuration with sample or masked data, and plan any move to live UK personal data as a separate, approved step.

Where do I complain about misuse of data?

GOV.UK says a person who thinks their data has been misused should first tell the organisation, and can then complain to the Information Commissioner’s Office.

Talk through ERP data handling

Free consultation. Email and booking link only.