ERP Training
Organisations spend heavily on the software, cut the training line to protect the budget, and then conclude the software was the problem.
Why It Matters
A warehouse supervisor needs to do their eight tasks confidently. They do not need to understand the finance module, and sitting them through it wastes two days and teaches them that the system is complicated.
Sessions run on a copy of your own database rather than a vendor demo dataset. People learn their job instead of an abstraction they then have to translate.
We list every role and the transactions each one owns, then agree what each session must cover.
A copy of your own system with your products, customers, rules and layouts, refreshed for the sessions.
Named super-users are trained deeply ahead of everyone else, so they can support the wider sessions.
Hands-on sessions per role, recorded, with a written role guide produced alongside each one.
Each person completes their real transactions unaided, then a refresher two to four weeks after go-live.
Who needs training on what, how long each role takes, and which people can be left out.
A refreshable copy of your database so people practise on real records without touching live data.
One short guide per role in your language for your process, with your screens, not the vendor manual.
Every role session recorded and indexed, so a new joiner can watch the same training in month nine.
A pass or fail per person against their real transactions, with a named list of who needs a second run.
A session two to four weeks after go-live, once the real questions and bad habits have surfaced.
Every session is built from a task list for one job, so nobody sits through screens they will never open.
A copy of your database with your products, customers and rules. Never a vendor demo dataset.
Internal experts are the highest-return format, and far cheaper than paying a contract to answer how-to questions.
A competence check per person, and we will tell you which team is not ready rather than sign off a register.
Recordings, role guides and an onboarding path, so competence does not decay as staff turn over.
End user training runs half a day to two days per role, depending on how many transactions that role owns. A warehouse or sales role is usually half a day to one day. Finance is normally two days because period close has to be covered properly. Super-user training runs three to five days per person. For a mid-sized organisation the whole programme typically lands between two and four weeks of elapsed time.
Both work. Remote sessions are cheaper, easier to record and fine for office roles who already live on a screen. Onsite is clearly better for warehouse, production and shop floor staff, where the training needs to happen next to the actual process with the actual scanner. We usually recommend onsite for operations roles and remote for finance and management, rather than forcing one format on everyone.
Yes, and we insist on it. Sessions run on a copy of your database with your products, your customers, your approval rules and your document layouts. A vendor demo dataset teaches people an abstraction they then have to translate. Training on your own records means the screens in the session are the screens they will see on Monday.
This is the part almost nobody plans for, and it is why competence decays about a year after a successful go-live. We record the role sessions, write a short guide per role, and document an onboarding path that says what a new joiner completes in their first two weeks and who signs it off. Your super-users then run that path without us. Turnover stops being a training crisis.
Yes. You get a role guide per role, written in your language for your process, with your screenshots and your approval rules. It is not the vendor manual with a cover page on it. The vendor manual describes the software. A role guide describes the eight things a specific person does and what to do when one of them fails.
With a competence check, not an attendance register. Each person completes their real transactions unaided in a test database while someone watches, and we record who passed and who needs a second session. Training that is not tested is an assumption, and the place that assumption gets discovered is your first week of live trading.
Related
The other services in this section, and related pages from TCB Infotech.
No commitment. A straight view of what your team actually needs to learn.
