What an AI Employee Helpdesk Does
The helpdesk answers your team's everyday HR questions, handles the routine requests, and knows when to hand a case to a person. Here is what it covers and how it works with your HR system.
From an employee question to a handled request
Leave, policy and payslip questions answered in chat
Employees ask in plain language and get an answer at once, pulled from their own records and your policies. No ticket, no wait, and it works after hours when HR is offline.
- Leave balance and policy answers on the spot.
- An employee's own payslip and tax details, securely.
- Available any hour, including weekends.
It raises leave and expense requests, not just answers them
The helpdesk does more than talk. It raises a leave request, takes an expense claim, updates simple records, and routes each one to the right approver, with a clear record every time.
- Leave and expense requests raised in chat.
- Simple record updates and routine resets.
- Sent to the right manager for approval.
Connected to your HR system, with a person for the hard cases
The helpdesk reads from your existing HR and payroll system, so answers are accurate. Each employee sees only their own data, and anything sensitive is sent straight to the HR team.
- Connected to your HR and payroll system.
- Each person sees only their own records.
- Sensitive cases routed to a real person.
Everything the helpdesk handles
Leave balances and requests
Checks how much leave a person has left and raises a leave request for approval.
Policy answers
Explains your policies in plain language, straight from your handbook.
Payslips and tax
Shares an employee's own payslip, salary breakdown and tax details securely.
Expense requests
Takes an expense or reimbursement claim, checks the rules, and sends it on.
Record updates
Updates simple records such as address or bank details, and helps with routine resets.
Escalation to HR
Sends complaints, pay disputes and personal matters to the HR team.
See What the Helpdesk Would Handle for You
Book a free consultation. We will look at your HR system and the questions your team asks most, and scope an AI helpdesk for your business.
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