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ERP Support Engineers

Hire Dedicated ERP Support Engineers

Add a vetted support engineer to handle day-to-day tickets, bug fixes and patches on your live ERPNext or Odoo system, with clear response and resolution SLAs.

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ERP Support Engineers

Skills
  • Tickets triaged
  • SLA tracking
  • Triaged by priority
  • Response and resolution times
  • Escalation path to a developer
  • Bug fixes and patches
Engagement models
  • Full-time dedicated
Stack
  • ERPNext
  • Odoo
  • SLA
  • ticket system
  • print format

Typical tasks

  • Tickets triaged and worked in priority order
  • Fixes against an agreed response and resolution time
  • A clear record of what was fixed and when
  • Developers stay focused on new builds
  • Support tickets do not compete with the roadmap
  • Escalation path to a developer only when needed

Everything you need to run the engagement smoothly

  • Dedicated to your project

    The engineer works only on your account, not split across other clients' queues.

  • Direct communication

    You talk to the engineer directly on your ticket system, with no relay in between.

  • Flexible contracts

    Full time, part time, or ticket-volume based. Scale up or down with notice, not a long lock-in.

  • SLA tracking

    Response and resolution times tracked against the agreed SLA for every ticket priority.

  • Timezone overlap

    Working hours arranged to overlap with your team so critical tickets get seen quickly.

  • No-cost replacement

    If the engineer is not the right fit, we replace them at no extra cost during the engagement.

Why teams hire ERP support engineers through TCB Infotech

  • We support live systems ourselves

    We run support desks for ERPNext and Odoo clients, so our engineers are tested on real tickets, not trivia.

  • Fast, honest shortlisting

    You see 2 to 3 profiles, not a stack of resumes, and we tell you plainly if a fit is not right.

  • Direct access, no relay

    You manage the engineer's queue directly, on your ticket system and your process.

  • A record you can keep

    Every fix is logged against its ticket and handed over cleanly if the engagement ends.

  • No long lock-in

    Scale the engagement up or down with notice, based on your actual ticket volume.

From requirements to a working support engineer in about two weeks

  1. Share requirements

    Tell us the platform you run, your usual ticket volume, and the SLA you want to work to.

  2. Shortlist

    We match support engineers by platform experience and send you 2 to 3 profiles within days.

  3. Interview

    You interview the shortlist directly and pick the engineer who fits your system and your team.

  4. Onboard

    The engineer gets access to your ticket system and instance and starts clearing the queue in the first week.

  5. Scale as needed

    Add a second engineer or move to part time as your ticket volume changes.

Hiring ERP support engineers, answered

What does a dedicated ERP support engineer do?

They handle the day-to-day tickets on a live ERP system: bug fixes, small patches, access issues, print format tweaks and report errors, working to agreed response and resolution times.

How is support different from hiring a developer?

Support covers fixes and small changes on what already exists. New custom features, new modules or new integrations are development work. If you need new features built, see our ERPNext or Odoo Developers.

What SLA do we get?

Response and resolution times are agreed before the engagement starts, typically graded by ticket priority such as critical, high and normal.

Do you support both ERPNext and Odoo?

Yes. We provide support engineers for both platforms, matched to the system you actually run.

What is the engagement model?

You can hire full time, part time, or on a ticket-volume basis. Contracts scale up or down as your support volume changes after go-live.

What if the support engineer is not the right fit?

We replace the engineer at no extra cost during the engagement, and hand over open tickets and history to the new engineer.

Hire a Dedicated ERP Support Engineer

No commitment. See a shortlist before you decide.

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