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Engagement Models / Managed Delivery Team

A Managed Delivery Team, Backed by SLAs

Ongoing delivery against your rolling roadmap, with response-time and throughput SLAs, billed on a rolling monthly contract.

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Managed Delivery Team

Skills
  • SLAs matched to your priorities
  • Roadmap reprioritized without a new contract
  • Continuous delivery
  • Performance reviewed against agreed metrics
  • Regular SLA and progress reporting
  • Dedicated delivery lead
  • Flexible team size
Engagement models
  • Project-based
Stack
  • SLAs
  • rolling roadmap
  • standups
  • sprints
  • Rolling contract
  • Sprint throughput

Typical tasks

  • SLAs matched to your priorities
  • Performance reviewed against agreed metrics
  • Missed SLAs addressed directly, not brushed aside
  • Roadmap reprioritized without a new contract
  • Team size flexes with notice as volume changes
  • Continuous delivery, not a start-stop project cycle

Everything you need to run continuous delivery

  • SLA-backed delivery

    Response time, throughput and uptime commitments agreed up front.

  • Direct visibility

    Regular SLA and progress reporting, not a black box.

  • Rolling contract

    No fixed end date, adjusted with notice as needs change.

  • Dedicated delivery lead

    One person accountable for standups, sprints and SLA performance.

  • Timezone overlap

    Working hours arranged to overlap with your team.

  • Flexible team size

    Scale up or down with notice as roadmap volume changes.

Why teams run ongoing delivery through TCB Infotech

  • We hold our own delivery to the same SLAs

    Response time and throughput commitments are how we track our own projects, not a separate standard for managed clients.

  • Fast, honest staffing

    You see 2 to 3 profiles per role, not a stack of resumes, and we tell you plainly if a fit is not right.

  • Direct visibility, no relay

    Regular SLA and progress reporting keeps you informed without chasing updates.

  • One accountable lead

    A single delivery lead owns SLA performance and sprint execution.

  • Room to flex

    Reprioritize the roadmap or resize the team without renegotiating a fixed scope.

From a roadmap to a managed delivery team in about two weeks

  1. Share your roadmap

    Tell us the roles you need, your priorities, and the SLAs that matter most.

  2. Agree SLAs

    We agree response-time, throughput and uptime commitments matched to your needs.

  3. Staff the team

    We hire and assign a delivery lead who runs the team against your roadmap.

  4. Deliver continuously

    The team executes against the rolling roadmap, reporting SLA performance regularly.

  5. Scale as needed

    Adjust team size or SLAs with notice as your roadmap volume changes.

Managed Delivery Team, answered

What does Managed Delivery Team actually mean?

A dedicated team runs ongoing delivery against your rolling roadmap, backed by SLAs on response time and throughput, billed on a rolling monthly contract rather than a fixed project scope.

How is this different from Project-Based Engagement?

Project-Based Engagement covers a defined scope with a start and end. Managed Delivery Team runs continuously against a rolling roadmap that can shift month to month, backed by SLAs instead of fixed milestones.

What SLAs are typically included?

Common SLAs cover response time on critical issues, sprint throughput, and uptime for anything the team operates. Exact SLAs are agreed to match your priorities.

Who sets priorities on the roadmap?

You do. You own the roadmap and priorities; the managed delivery team executes against it and reports progress on a regular cadence.

Can the team size flex month to month?

Yes. Team size can scale up or down with notice as your roadmap volume changes, within the terms of the rolling contract.

What happens if an SLA is missed?

Missed SLAs are reviewed and addressed directly with you, with corrective steps agreed rather than treated as a routine occurrence.

Get a Managed Delivery Team

No commitment. See a shortlist before you decide.

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