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TCB Infotech | Expert Odoo & ERPNext Implementation Partner

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AI Review Management Features

What Is Inside AI Review Management

One workflow that watches your reviews across every review site, reads them, drafts a reply for a person to approve, and shows you the themes behind your rating. Here is what each part does.

Core Features

From scattered reviews to replies you approve

All Reviews in One Place

Every review site gathered into one inbox

Reviews arrive across many review sites, and checking each one by hand is how they get missed. The AI pulls them all into a single place, so your team works from one list instead of hopping between sites.

  • Reviews from across review sites in one view.
  • New reviews picked up as they land.
  • No site left unchecked on a busy week.
Customer reviews gathered into one dashboard
Read and Flagged

Sentiment read, and the bad ones raised first

The AI reads each review and scores the sentiment, then flags the urgent and negative ones for fast attention. Your team knows what needs a careful reply now, instead of scrolling to find it.

  • Positive, neutral and negative scored for you.
  • Urgent and negative reviews flagged first.
  • Nothing that hurts your rating sits ignored.
Reviews scored by sentiment on a screen
Drafted and Approved

On-brand replies you check before posting

For every review the AI drafts a reply in your tone, using your common answers and policies. A person reads it, edits if needed, and approves. Nothing is posted on its own, and no reply is ever faked.

  • A suggested reply drafted for each review.
  • Tuned to your voice and your policies.
  • A person approves every reply before it posts.
A person approving a drafted reply on a laptop
What You Get

Everything the service delivers

📥

One review inbox

Reviews from across review sites in a single place, so nothing is checked site by site.

😊

Sentiment scoring

Each review read and marked positive, neutral or negative, so the mood is clear at a glance.

Drafted replies

An on-brand reply written for every review, ready for a person to approve and post.

🚩

Fast flagging

Urgent and negative reviews raised first, so the ones that matter most are handled quickly.

📈

Theme reports

The topics customers keep raising grouped and shown, so you can fix the root cause.

🧩

Model-agnostic setup

The AI approach that fits your needs, changeable as better options appear, with no rebuild.

See It Working on Your Reviews

Book a free consultation. We will look at where your reviews live and scope an AI review management setup for your business, with your team approving every reply.

Book a Free Consultation →