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TCB Infotech | Expert Odoo & ERPNext Implementation Partner

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WhatsApp AI Agents for Customer Support | TCB Infotech
WhatsApp AI Agents

Answer Every Customer on WhatsApp, Day and Night

An AI agent that talks to your customers where they already are. It answers questions, shares order and delivery status, takes bookings, and passes anything complex to a person, in the customer's own language.

50+ ERP and software projects. Zero failed projects since 2021.

Book a Free Consultation → Features
S
Support online now
AI
Hi, where is my order 4821?10:42 PM
It shipped today and is out for delivery tomorrow by 6 PM. Want the tracking link?10:42 PM ✓✓
Yes please, and can I change the address?10:43 PM
Sure. I have shared the link. For the address change I am connecting you to Priya from our team now.10:43 PM ✓✓
Type a message
➤
24/7
Replies on WhatsApp
Sec
First response time
Multi
Languages handled
100%
Chats logged
Why It Matters

Your customers already message on WhatsApp

They ask the same questions every day, at every hour. An AI agent answers on the spot, so no message sits unread until morning.

Instant Replies, Any Hour

No customer waits for the office to open

Most support questions arrive after hours. When a customer messages at night or on a holiday, the agent replies right away with a real answer, so you stop losing people to a slow response.

  • Replies in seconds, day and night.
  • The everyday questions handled on their own.
  • Fewer missed messages and lost orders.
A customer messaging a business on a phone at night
Answers From Real Data

Replies built on your actual orders and stock

The agent connects to your CRM and ERP, so it looks up a real order, an invoice or a delivery date and answers with the true information. It is not a generic bot guessing from a script.

  • Reads live order, invoice and stock data.
  • Confirms bookings against real availability.
  • Every answer tied to your systems of record.
Business data connected across CRM and ERP systems
Before and After

The same question, handled two ways

A common request on a Sunday night. One version keeps the customer waiting. The other answers on the spot.

Without a WhatsApp agent
Is my table booking confirmed for tomorrow?Sun 9:15 PM
Hello? Anyone there?Sun 9:40 PM
  • Message sits unread until Monday.
  • Customer is unsure and may cancel.
  • Staff start the day behind on a backlog.
With a WhatsApp agent
Is my table booking confirmed for tomorrow?Sun 9:15 PM
Yes, a table for four is confirmed for tomorrow at 8 PM under your name. Shall I add a note for the birthday?Sun 9:15 PM ✓✓
  • Answered in seconds from real booking data.
  • Customer feels looked after and stays.
  • Staff wake up to a clean inbox.
How It Works

From a customer message to a handled request

1
Customer writes
A customer sends a message on WhatsApp, in their own words and language.
2
Agent understands
The AI reads the request and works out what the customer actually needs.
3
Checks your systems
It looks up the real order, invoice, stock or booking in your CRM and ERP.
4
Replies or acts
It answers, takes the order or booking, or sends the reminder or update.
5
Hands off cleanly
Anything complex goes to a person with the full chat history attached.
What It Handles

The everyday requests, answered on WhatsApp

The common, high-volume messages your team answers again and again, handled without anyone lifting a finger.

💬

Common questions

Hours, pricing, availability, policies and how-to questions, answered instantly from your own information.

📦

Order and delivery status

Where is my order, when will it arrive, what did I buy, answered from real data in your systems.

📅

Orders and bookings

Takes a new order, books an appointment or reserves a slot, and confirms it against real availability.

🔔

Reminders and updates

Sends appointment reminders, payment nudges and shipping updates before the customer has to ask.

🌐

Multiple languages

Replies in the customer's own language and switches between the languages your customers use.

🤝

Clean handoff

Passes complex or sensitive requests to a person, with the full conversation history attached.

What Changes

What a WhatsApp agent changes for your team

24/7
Cover with no night shift
Faster
Answers, measured in seconds
Fewer
Repetitive questions for staff
More
Orders and bookings captured
Every
Chat logged and searchable
Happier
Customers who feel heard
Why Us

Why teams choose TCB Infotech for WhatsApp agents

1
We connect the real systems
We build ERP and software, so the agent reads your live orders and stock, not a static list.
2
Model-agnostic
We pick the AI model that fits your needs and budget, and can change it later without a rebuild.
3
Handoff done right
The agent knows its limits and passes hard cases to your team with full context, so nothing is lost.
4
Built around your words
We train it on your products, policies and tone, so replies sound like your business, not a bot.
5
Every chat logged
You get a full record of what was asked and answered, for audit and for learning what customers need.
6
Proven delivery
50+ projects across industries, with zero failed projects since 2021.
FAQ

WhatsApp AI agent questions

What is a WhatsApp AI agent?
It is an AI assistant that chats with your customers on WhatsApp. It answers common questions, shares order and delivery status, takes orders and bookings, sends reminders, and passes anything complex to a person. It reads real data from your CRM and ERP so its replies are accurate.
Does it work day and night?
Yes. The agent replies instantly at any hour, so customers who message late at night or on a holiday still get an answer instead of waiting for the office to open.
Can it use our real order and customer data?
Yes. We connect the agent to your CRM and ERP, so it can look up a real order, an invoice, stock, or a delivery date and reply with the actual information rather than a generic message.
What happens when a question is too complex?
The agent hands the chat to a member of your team with the full history attached. Your staff pick up where the agent left off, so nothing is repeated and nothing is lost.
Which languages can it handle?
The agent replies in the customer's own language and can switch between the languages your customers actually use, so people are served in the words they are comfortable with.
Is every conversation recorded?
Yes. Every chat is logged, so you have a full record of what was asked and answered. That gives you a clear audit trail and a source of insight into what customers need most.

Put an AI Agent on Your WhatsApp

Book a free consultation. We will look at the questions your customers ask most, the systems you run, and show you what a WhatsApp agent would handle for your business.

Book a Free Consultation →

No commitment. A practical first look at your customer chat.