How Hiring a Dedicated ERP Support Engineer Works
From the requirements call to a clear ticket queue. Here is how we vet, match and onboard every ERP support engineer we place.
Vetting, matching and onboarding, in that order
Every engineer is tested on real live-system fixes
Before a support engineer joins our bench, they are tested on triage judgment, common ERPNext or Odoo fixes, and a hands-on task diagnosing and resolving a broken report or workflow.
- Ticket triage and prioritization judgment.
- Platform-specific fix knowledge.
- A live diagnose-and-fix exercise.
You get a shortlist, not a resume pile
We match engineers to your specific setup: the platform you run, your typical ticket volume, and the timezone overlap that keeps critical tickets moving. You see 2 to 3 fitting profiles, not fifty.
- Matched to your platform and ticket volume.
- Matched to your SLA expectations.
- Matched to your working hours.
A structured start, then you take the lead
The engineer gets access to your ticket system and instance, reviews open and recent tickets, and starts clearing the queue against the agreed SLA in the first week. You manage priorities directly from there.
- Ticket system and instance access on day one.
- A review of open and recent tickets.
- Direct day-to-day management by your team.
Everything included in the engagement
Dedicated engineer
Works only on your account, not split across other clients' queues.
Direct communication
Access to the engineer on your own ticket system, with no relay in between.
Flexible contracts
Full time, part time, or ticket-volume based, adjustable with notice.
SLA tracking
Response and resolution times tracked against the agreed SLA per priority.
Timezone overlap
Working hours arranged to overlap with your team so critical tickets get seen quickly.
Replacement guarantee
A new engineer at no extra cost if the current one is not the right fit.
Start With a Free Consultation
Tell us your ticket volume and SLA needs, and we will shortlist support engineers who fit your platform and your timezone.
Book a Free Consultation →