ERP Support Engineers

Hire Dedicated ERP Support Engineers

Add a vetted support engineer to handle day-to-day tickets, bug fixes and patches on your live ERPNext or Odoo system, with clear response and resolution SLAs.

50+ ERP and software projects. Zero failed projects since 2021.

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Support Queue Illustrative

CriticalPayment posting errorSLA 1h

HighReport not loadingSLA 4h

NormalNew user accessSLA 24h

NormalPrint format tweakSLA 24h

4 open, 0 breached Illustrative

1-2 wk

Typical shortlist time

100%

Screened on live-system fixes

Flexible

Full time, part time or ticket-based

Free

Replacement if not a fit

Why It Matters

Every live ERP system needs someone answering tickets

After go-live, small issues pile up fast. Without dedicated support, they either wait too long or land on a developer who should be building, not firefighting.

Fast, Predictable Fixes

Someone dedicated to keeping the system running

A stuck approval, a broken print format, a report throwing an error. None of these are big projects, but each one blocks someone's work until it is fixed. A dedicated support engineer clears these against an agreed SLA.

Tickets triaged and worked in priority order.
Fixes against an agreed response and resolution time.
A clear record of what was fixed and when.

A support engineer working through a ticket queue

Frees Up Your Developers

Keep new feature work separate from firefighting

When developers get pulled into support tickets, new feature work stalls. A dedicated support engineer absorbs the day-to-day tickets, so your developers stay focused on what they were hired to build.

Developers stay focused on new builds.
Support tickets do not compete with the roadmap.
Escalation path to a developer only when needed.

A remote support engineer in a video call with a client team

How Tickets Are Handled

Triaged by priority, worked against an SLA

Every ticket gets a priority on arrival, and a clock against that priority's agreed SLA.

Example: A Week's Ticket Mix Illustrative

CriticalInvoice numbering duplicatedSLA 1h

HighStock report showing stale dataSLA 4h

NormalNew employee role setupSLA 24h

12 resolved this week, 0 breached Illustrative

How Hiring Works

From requirements to a working support engineer in about two weeks

Share requirements

Tell us the platform you run, your usual ticket volume, and the SLA you want to work to.

Shortlist

We match support engineers by platform experience and send you 2 to 3 profiles within days.

Interview

You interview the shortlist directly and pick the engineer who fits your system and your team.

Onboard

The engineer gets access to your ticket system and instance and starts clearing the queue in the first week.

Scale as needed

Add a second engineer or move to part time as your ticket volume changes.

What's Included

Everything you need to run the engagement smoothly

🎯

Dedicated to your project

The engineer works only on your account, not split across other clients' queues.

💬

Direct communication

You talk to the engineer directly on your ticket system, with no relay in between.

📅

Flexible contracts

Full time, part time, or ticket-volume based. Scale up or down with notice, not a long lock-in.

✅

SLA tracking

Response and resolution times tracked against the agreed SLA for every ticket priority.

🌐

Timezone overlap

Working hours arranged to overlap with your team so critical tickets get seen quickly.

🔐

Replacement guarantee

If the engineer is not the right fit, we replace them at no extra cost during the engagement.

What Changes

What a dedicated support engineer changes for your live system

Faster

Ticket response and resolution

Fewer

Tickets landing on developers

Clear

SLA against every priority

Uninterrupted

New feature roadmap

Documented

Fix history for every ticket

Lower

Cost than a full-time direct hire

Why Us

Why teams hire ERP support engineers through TCB Infotech

We support live systems ourselves

We run support desks for ERPNext and Odoo clients, so our engineers are tested on real tickets, not trivia.

Fast, honest shortlisting

You see 2 to 3 profiles, not a stack of resumes, and we tell you plainly if a fit is not right.

Direct access, no relay

You manage the engineer's queue directly, on your ticket system and your process.

A record you can keep

Every fix is logged against its ticket and handed over cleanly if the engagement ends.

No long lock-in

Scale the engagement up or down with notice, based on your actual ticket volume.

Proven delivery

50+ ERP and software projects, with zero failed projects since 2021.

FAQ

Hiring ERP support engineers, answered

What does a dedicated ERP support engineer do?

They handle the day-to-day tickets on a live ERP system: bug fixes, small patches, access issues, print format tweaks and report errors, working to agreed response and resolution times.

How is support different from hiring a developer?

Support covers fixes and small changes on what already exists. New custom features, new modules or new integrations are development work. If you need new features built, see our ERPNext or Odoo Developers.

What SLA do we get?

Response and resolution times are agreed before the engagement starts, typically graded by ticket priority such as critical, high and normal.

Do you support both ERPNext and Odoo?

Yes. We provide support engineers for both platforms, matched to the system you actually run.

What is the engagement model?

You can hire full time, part time, or on a ticket-volume basis. Contracts scale up or down as your support volume changes after go-live.

What if the support engineer is not the right fit?

We replace the engineer at no extra cost during the engagement, and hand over open tickets and history to the new engineer.

Hire a Dedicated ERP Support Engineer

Book a free consultation. Tell us your ticket volume and SLA needs, and we will shortlist engineers who fit your system and your team.

Book a Free Consultation →

No commitment. See a shortlist before you decide.