A Fleet Dashboard the Whole Team Can See

The Challenge

Running the fleet by phone call

To know where a vehicle was or whether a delivery was on time, the operations team called the driver. Status lived on a whiteboard and in people's heads. When a customer asked for an update, someone had to chase it, and decisions waited on the answer.

• Vehicle status came from calling drivers.
• The whiteboard was out of date within the hour.
• Customer updates meant chasing by phone.
• Only the people in the room could see the picture.

The Solution

A live dashboard open on any screen

We built a web application that shows the whole fleet in real time. It pulls live position and status from the vehicles and order data from the ERP, and lays it out as a map, a status board and a list. The team opens it in the browser, on a desk screen or a phone, and sees the same live picture.

• Live map and status board for the fleet.
• Order and delivery data drawn from the ERP.
• Filters by route, vehicle and status.
• Opens on any device, with secure login.

How We Delivered

A working board first, then more

We started with the one screen the team needed most, a live status board, and put it in their hands within weeks. Once they were using it, we added the map, the filters and the ERP order data, and tuned the layout to how they actually work through the day.

The dashboard went live in eight weeks.

The Outcome

The team sees the fleet, and the phone is quiet

The operations team now has live visibility of the whole fleet without calling anyone. Decisions about routing and priorities happen faster because the picture is in front of everyone, and the steady stream of status calls has mostly stopped.