SAP S/4HANA Energy and Utilities Case Study: Assets and Maintenance Under Control

Reacting to failures instead of preventing them

Asset details sat in separate registers and spreadsheets, so no one had a full picture of what was installed or its condition. Maintenance was mostly reactive, crews arrived without the right spares, and unplanned outages were common.

• Asset records were scattered across registers and spreadsheets.
• Maintenance was reactive, so failures drove the schedule.
• Spares ran short because demand was never planned against work.
• Field crews worked from paper and reported back late.

One asset register with planned maintenance

We set up SAP S/4HANA Asset Management with a single asset register, preventive maintenance plans, spares planning tied to work orders, and mobile field execution. Crews now get the right task, parts and history on a device.

• One register holds every asset, its history and condition.
• Preventive plans schedule upkeep before failures happen.
• Spares are planned against upcoming work, so crews arrive ready.
• Field teams receive and close work orders on a mobile device.

Built the asset register before switching on plans

We cleaned and loaded the asset register first, because preventive maintenance is only as good as the data behind it. Then we set up maintenance plans with the engineering team and rolled mobile work execution out to the field crews.

Go-live took twenty weeks, including asset data cleanup and field training.

Fewer surprises and crews that arrive ready

Unplanned downtime fell by 25 percent as preventive plans caught issues early. The single asset register gives a true picture of the network, spares are planned against work, and field crews close jobs on a device instead of on paper.