The chatbot answers the where-is-my-order and how-do-I-return questions instantly, day or night, and only passes us the ones that need a person. Our queue is finally under control.
Head of Support, Online Retailer
A support AI chatbot grounded in the help centre and connected to the order system, answering routine questions around the clock.
70%
Questions auto-answered
Instant
First reply
4 wk
To live
