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TCB Infotech | Expert Odoo & ERPNext Implementation Partner

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Voice AI

A Call Answered on the First Ring, Every Time

A missed call is a lost customer more often than anyone likes to admit, and a phone line staffed only during office hours misses more than it should. Voice AI answers, understands the request in natural speech, checks your systems where needed, and either resolves it or hands off to a person with a transcript and the intent already identified.

50+ ERP and software projects. Zero failed projects since 2021.

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Inbound Call, Support Line
Illustrative
Caller
I need to know if my order shipped yet.
Voice AI
Order #10482 shipped this morning, expected in 2 to 3 days.
Caller
Also I want to dispute the invoice amount.
✅ Transferred to billing with transcript and intent attached
Figures are illustrative
24/7
Calls answered, not just office hours
0
Repeating yourself after a transfer
6-9 wk
To a first working voice AI
Logged
Transcript for every call
Why It Matters

The phone is still the fastest way a customer reaches you

A chatbot only helps someone who is already typing. A missed call is a customer who gave up before anyone answered.

Answers Around the Clock

Every call answered, not just the ones in office hours

Routine calls, an order status, a stock check, an appointment, do not need to wait for office hours. Voice AI answers immediately, resolves what it can from your live systems, and only queues for a person the calls that genuinely need one.

  • Calls answered outside normal working hours too.
  • Routine requests resolved from live system data.
  • Queue time reserved for calls that actually need a person.
A customer service call being handled
A Transfer That Does Not Repeat

The person taking over already knows the context

Nothing frustrates a caller more than repeating themselves after being transferred. Every handoff carries a transcript and the intent already identified, so the person taking the call starts from where the conversation actually is.

  • Full transcript passed with every transfer.
  • Intent identified before the person picks up.
  • No repeated explanations for the caller.
A support agent receiving a call transfer with context
On the Call

What a real conversation sounds like

A request understood, a live answer given, and a clean transfer the moment it is needed.

Appointment Reminder Call
Illustrative
Voice AI
This is a reminder about your service appointment tomorrow at 11am. Would you like to keep it?
Caller
Actually I need to move it to Thursday.
Voice AI
Thursday at 11am is available. I have rebooked it and sent a confirmation.
✅ Rescheduled directly in the booking system, no transfer needed
Figures are illustrative
How It Works

From a ringing phone to a resolved or handed-off call

1
Map the call types
We identify your most common calls and which ones can be resolved without a person.
2
Connect the systems
We connect the voice AI to your ERP or booking system so it can check real, current data.
3
Build the conversation
We design how it understands intent and set clear rules for when it should hand off.
4
Test with real recordings
It is tested against real past call recordings before it answers a live call.
5
Launch and refine
We review real call transcripts after launch and extend its coverage from there.
What It Handles

The calls most businesses want covered

We start with your highest-volume call type, then extend as it proves itself.

📞

Order and status enquiries

Order status, delivery dates and stock availability answered from live ERP data.

📅

Appointment scheduling

Booking, rescheduling and reminder calls handled directly against your calendar system.

💳

Payment follow-ups

Outbound reminder calls for overdue accounts, with a clean handoff for any dispute.

👤

Customer support triage

Understanding what a caller needs and either resolving it or routing it with context.

📋

Lead intake calls

Capturing enquiry details and qualifying interest before a sales call is scheduled.

✅

Escalation to a person

A clean transfer with transcript and intent for anything sensitive or complex.

What Changes

What answering every call changes

Fewer
Missed calls and lost enquiries
Faster
Resolution on routine requests
Clean
Handoffs with full context
Consistent
Answers across every call
Logged
Transcript for every conversation
Available
Outside normal working hours
Why Us

Why teams choose TCB Infotech for voice AI

1
Connected to real data
We build ERP systems, so the voice AI answers from your actual order and stock data, not a guess.
2
Handoff rules set upfront
We agree what it handles alone before launch, so transfers are designed, not discovered live.
3
Tested on real calls
It is checked against real recorded calls before it ever answers a live one.
4
Full transcript, always
Every call is logged and transcribed, so nothing is lost between the call and the follow-up.
5
Model-agnostic build
We choose the approach that fits your data and hosting rules, with no lock-in to one vendor.
6
Proven delivery
50+ projects across industries, with zero failed projects since 2021.
FAQ

Voice AI questions

What is voice AI?
It is AI that answers a phone call, understands what the caller wants in natural speech, and either resolves the request directly by checking your systems, or hands the call off to a person with a transcript and the identified intent attached.
Does it sound robotic?
Voice quality has improved considerably and most callers find it natural enough for routine requests. We test the voice and script with real callers before launch and adjust based on how people actually respond to it.
Can it look up real information, like an order status?
Yes, if connected to the relevant system. It can check an order, a stock position or an account balance in your ERP or CRM during the call and answer with the actual current figure.
What happens when it cannot handle the call?
It recognises the limits of what it should handle, such as a complaint or a sensitive request, and transfers the call to a person along with a transcript and a summary of the intent, so the caller does not have to repeat themselves.
Can it handle outbound calls too?
Yes, for structured cases such as appointment reminders or payment follow-ups, where the conversation is bounded and the handoff rules for anything unexpected are defined in advance.
How long does a first voice AI build take?
A first version covering your most common call types usually takes six to nine weeks, including testing with real call recordings before it answers a live call.
In Short

Answering the call is only half the job

A voice AI that answers but cannot resolve anything, or that gets stuck and cannot hand off cleanly, is worse than a busy line, because the caller trusted it and got nowhere.

Built well, it resolves the routine calls straight from your live data and hands the rest to a person with the context already there. The phone stays the fast channel it always was, for more of the calls that come in.

Find Out What Your Calls Could Resolve Themselves

Book a free consultation. Tell us about your most common call types, and we will show you what a voice AI build would cover.

Book a Free Consultation →

No commitment. A practical look at your call volume.