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TCB Infotech | Expert Odoo & ERPNext Implementation Partner

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Employee Knowledge Assistant

Your Team Stops Hunting and Just Gets the Answer

An AI assistant that reads your own policies, SOPs and handbooks, answers the everyday "how do I" and "where do I find" questions in plain language, and points to the exact source. No more digging through shared drives or pinging a colleague.

50+ ERP and software projects. Zero failed projects since 2021.

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Ask the assistant
AI
Q How do I claim travel expenses?
Submit the travel claim form within 30 days of your trip, attach the bills, and send it to your reporting manager for approval. Meals and local transport are covered up to the daily limit for your grade.
Source Expense Policy, section 3 Travel Claim Form
Ask about leave, payroll, onboarding, IT setup... →
Seconds
To the right answer
24/7
Always available
1
Source of truth
Every
Answer cites its source
Why It Matters

People waste hours looking for answers that already exist

The policy is written. The SOP is saved somewhere. But finding it means searching three drives or waiting on a busy colleague. The assistant closes that gap.

Stop the Drive-Hunting

Instant answers from your own documents

Instead of searching folders or asking around, people type the question and get a plain-language answer drawn from your real policies and process docs. The knowledge was always there. Now it is one question away.

  • Answers pulled straight from your documents.
  • Plain language, not a wall of policy text.
  • No more re-asking the same questions to HR.
An employee getting a quick answer at their desk
Trust the Answer

Every answer points to the exact source

The assistant does not just tell you the answer, it shows you where it came from: the policy name and the section. People can open the source and check it, so they trust what they read and act on it with confidence.

  • The document and section behind every answer.
  • One click to the original text.
  • Answers you can rely on, not guesses.
Company documents used as the source for answers
See It In Action

Real questions, answered from your own documents

This is a knowledge assistant, not a request desk. It answers what people need to know and cites where it comes from.

Q How many casual leaves do I have left this year?
You are allowed 12 casual leaves a year, credited monthly. Your remaining balance is shown in the leave portal under My Balance.
Leave Policy, section 2
Q Where do I find the new-joiner IT setup guide?
The IT setup steps for laptops, email and VPN are in the onboarding handbook. Raise access requests through the IT portal on day one.
Onboarding Handbook, page 6
Q What is the notice period for my grade?
The notice period for your grade is 60 days. The full terms, including buy-out, are in the employment policy.
HR Policy, section 8
Q How do I raise a purchase request under 50k?
Fill the purchase requisition form, get your manager's sign-off, and send it to accounts. Under the limit, one approval is enough.
Procurement SOP, section 4
How It Works

From your documents to instant answers

1
Connect
We connect your policies, SOPs, handbooks and process docs, wherever they live.
2
Understand
The assistant reads and indexes the content so it can find the right passage fast.
3
Ask
People ask in plain words from chat or the browser, the way they would ask a colleague.
4
Answer
It replies in plain language and shows the exact document and section behind it.
5
Stay current
Update a document and answers follow. No stale PDFs saved on desktops.
What It Answers

The questions your team asks every week

Across every team's knowledge, from HR and finance to IT and operations, drawn from the documents you already have.

🏖

Leave and attendance

How much leave is left, how to apply, what the holiday calendar is, and how attendance rules work.

💵

Pay and reimbursements

Payroll dates, payslip access, expense claims, travel limits and how reimbursements get approved.

💼

HR policies

Notice periods, probation, code of conduct, benefits and the rules people are unsure about.

🛠

IT and access

Laptop setup, VPN, email, tool access and who to route a request to, straight from the guides.

📝

Process and SOPs

How to run a task the approved way: procurement, approvals, handovers and step-by-step SOPs.

🎓

Onboarding

Everything a new joiner needs in week one, so they find answers themselves instead of waiting.

What Changes

What an answer-in-seconds culture looks like

Faster
Onboarding for new joiners
Fewer
Repeat questions to HR and IT
Less
Time lost hunting through drives
One
Answer everyone can trust
Current
Always the latest document
Every
Answer backed by a source
Why Us

Why teams choose TCB Infotech for this

1
Answers, not just search
It reads the document and replies in plain words, instead of handing back a list of files to open.
2
Grounded in your content
Every answer comes from your own documents and cites the source, so people trust it.
3
Model-agnostic
We pick the AI model that fits your accuracy, cost and privacy needs. You are not locked to one vendor.
4
Access aware
People see answers only from the content they are allowed to see, set up with your team.
5
We know your systems
We build ERP and software, so connecting your real documents and tools is familiar ground.
6
Proven delivery
50+ projects across industries, with zero failed projects since 2021.
FAQ

Employee knowledge assistant questions

What is an employee knowledge assistant?
It is an AI assistant that reads your own company documents and answers employees' how-do-I and where-do-I-find questions in plain language. It gives the answer and points to the exact policy, SOP or handbook it came from.
How is this different from an HR helpdesk?
A helpdesk processes requests such as leave applications or IT tickets. The knowledge assistant answers knowledge questions from documents. It tells people how something works and where to find it, rather than opening and routing a request.
Where do the answers come from?
Only from the documents you connect: policies, SOPs, employee handbooks, onboarding guides and process docs. Every answer cites the source document and section, so people can check it and trust it.
What happens when a policy changes?
When you update a document, the assistant picks up the new version and answers from it. People stop working off an old PDF someone saved to their desktop last year.
Is our internal knowledge kept private?
Yes. The assistant works on your own documents with access controls, so people only see answers from the content they are allowed to see. We set this up with your team during rollout.
Which AI model does it use?
It is model-agnostic. We choose the model that fits your accuracy, cost and privacy needs, and you are not locked to one vendor. The value is in how it reads your documents, not any single model.

Give Your Team Answers in Seconds

Book a free consultation. We will look at the documents your people ask about most and show you how a knowledge assistant would answer them.

Book a Free Consultation →

No commitment. A practical first look at your knowledge assistant.