General FAQ

TCB Infotech is your trusted ERP implementation and digital transformation partner specialising in Odoo and ERPNext solutions. We help businesses eliminate operational bottlenecks, automate manual processes, and scale efficiently through customised ERP systems, AI integration, and digital solutions. With 50+ successful projects and zero failures, we transform how businesses operate.

We serve clients globally with offices in India (Hisar, Jaipur) and the USA (Louisiana). Our ERP implementation services extend across India, USA, Australia, UAE, and Europe, delivering localised support with global expertise.

We have successfully implemented ERP systems across 40+ industries including healthcare, education, manufacturing, construction, NBFC, distribution, e-commerce, IT services, hospitality, retail, pharmaceuticals, and professional services. Each solution is tailored to industry-specific workflows and compliance requirements.

Since November 2021, we have maintained an unprecedented track record: zero project failures, 95% on-time delivery, and 100% employee retention. This means you work with experienced professionals who stay committed to your success — not constantly changing teams.

We are not just another ERP vendor — we are your long-term partner. Our differentiators include a business-first approach (we understand your business before proposing technology), zero project failures across 50+ projects, 95% on-time delivery guarantee, 100% employee retention for team stability, rescue project expertise, transparent communication, and long-term partnership commitment beyond go-live.

Both are powerful open-source ERP platforms, but they serve different needs. Odoo offers an extensive app ecosystem with 50,000+ modules, advanced features, and enterprise-grade scalability — ideal for growing businesses planning rapid expansion. ERPNext is lightweight, cost-effective, and user-friendly — perfect for small to mid-sized businesses seeking simplicity without sacrificing functionality. The right choice depends on your business. We conduct thorough analysis of your processes, growth plans, and budget to recommend the optimal platform.

We conduct a comprehensive business-first analysis examining: your industry-specific requirements and compliance needs, current operational pain points and bottlenecks, company size, user count and growth trajectory, budget constraints and ROI expectations, integration requirements with existing systems, and customisation complexity and future scalability. During our free consultation, we assess your processes and recommend the solution that delivers maximum business value.

Absolutely. Your business should not adapt to software — software should adapt to your business. We specialise in extensive ERP customisation including custom modules built for your unique workflows, third-party API integrations with existing tools, industry-specific compliance automation, unique business logic and approval hierarchies, and custom reports, dashboards, and analytics.

While Odoo and ERPNext are our core expertise, we also develop custom ERP solutions from scratch when existing platforms do not meet specific requirements. We are platform-agnostic — focused solely on delivering the best business outcome for you.

An open-source ERP like Odoo or ERPNext means the source code is freely available and modifiable. This gives businesses freedom from vendor lock-in, lower licensing costs, full data ownership, unlimited customisation potential, and a large community of developers contributing improvements. It is a significant cost advantage over proprietary ERPs like SAP or Oracle.

Implementation timelines vary based on project scope and complexity, number of modules and customisation requirements, integration needs with existing systems, data migration volume and complexity, and your team’s availability for workshops and testing. During our initial consultation, we assess your specific needs and provide a realistic, tailored timeline — no false promises or rushed implementations.

We follow a proven, business-first implementation approach: (1) Requirement Gathering — deep dive workshops, stakeholder interviews, and process mapping; (2) Solution Design — architecture planning and customisation roadmap; (3) Iterative Development — agile sprints with regular demos; (4) User Acceptance Testing — real-scenario testing by your team; (5) Training & Deployment — hands-on, role-based training and smooth go-live; (6) Post-Go-Live Support — dedicated stabilisation support. You are involved at every stage — no surprises, no black boxes.

We guarantee 95% on-time delivery. If delays are caused by us, we absorb the additional costs — you do not pay for our mistakes. We maintain transparent communication, proactive risk management, and realistic planning to keep projects on track.

Yes! Unlike vendors who disappear for months and deliver at the end, we use iterative development with regular demos. You will see working modules throughout the project, provide feedback in real-time, and ensure the solution aligns with your expectations before final deployment.

ERP implementation costs vary significantly based on number of modules and features required, level of customisation and unique workflows, integration complexity with existing systems, number of users and locations, industry-specific compliance requirements, and data migration complexity. We provide transparent, itemised quotations after understanding your unique needs during our initial consultation. No hidden costs, no surprise fees.

Yes. We understand cash flow matters. We offer milestone-based payments tied to project phases and deliverables, monthly payment plans for eligible projects, and flexible terms aligned with your financial planning.

No. We believe in radical transparency. Our upfront pricing includes everything needed for successful implementation. Additional costs arise only if you request scope changes beyond the original agreement — and we document and approve these formally before proceeding.

Everything you need for success: comprehensive requirement analysis and business process mapping, solution design and architecture planning, full development and customisation, data migration from legacy systems, rigorous testing and quality assurance, comprehensive training for all user roles, complete documentation and user guides, and post-go-live support and stabilisation.

Your success does not end at go-live — it begins there. We provide complimentary post-go-live support for smooth stabilisation, Annual Maintenance Contracts (AMC) covering bug fixes, minor enhancements, system updates, and priority support, and on-demand support for specific issues or enhancements as needed.

We maintain strict SLAs based on business impact: Critical issues (system down) receive immediate response and resolution; High priority (major feature impacted) gets quick turnaround; Medium priority (minor inconvenience) receives same-day response; Low priority (questions, requests) are addressed next business day.

Yes — this is our specialty. If another vendor left you with a broken, incomplete, or non-functional ERP system, we can help. Our rescue process includes comprehensive assessment, root cause identification, recovery roadmap with transparent timelines and costs, systematic remediation and testing, and successful go-live with proper support.

Absolutely. We implement encrypted data transmission and storage (AES-256 encryption), role-based access controls, secure hosting environments with 99.9% uptime guarantee, regular automated backups across multiple geographic locations, firewall protection and security audits, and compliance with industry-specific regulations (HIPAA, GDPR, etc.).

Yes. We handle complete data migration from legacy ERP systems (SAP, Oracle, Microsoft Dynamics, etc.), spreadsheets and manual databases, other open-source ERPs, and custom-built systems. We ensure data accuracy, integrity, and validation before go-live with zero data loss.

You choose. We offer cloud hosting (AWS, Azure, Google Cloud) for scalability and accessibility, on-premise deployment for complete control and compliance, and hybrid models balancing security and convenience.

Yes. We ensure compliance with GST and tax regulations for Indian businesses, industry-specific regulations (RBI for NBFC, patient privacy for healthcare, GMP for pharma), multi-currency accounting standards for international operations, audit and regulatory reporting requirements, and data protection laws (GDPR, data localisation, etc.).

Yes — and it is transformative. We specialise in AI-enhanced ERP solutions including demand forecasting and predictive analytics, document automation and intelligent data extraction, AI-powered chatbots and business assistants, quality inspection using computer vision for manufacturing, and natural language processing for automated reporting.

Absolutely. We integrate ERPs with virtually any business system including CRM platforms (Salesforce, HubSpot, Zoho), accounting software (QuickBooks, Tally, Xero), e-commerce platforms (Shopify, WooCommerce, Magento), payment gateways and banking systems, logistics and shipping providers, and industry-specific tools and legacy applications.

Yes. We provide mobile-responsive web interfaces that work on any device, native mobile apps for iOS and Android, and key mobile features including real-time dashboards, approval workflows, inventory management, barcode scanning, field sales tools, offline access, geo-tagging, mobile invoicing, and payment collection.

Comprehensive training is included, not optional. We offer hands-on workshops with real business scenarios, role-based training tailored to each user’s responsibilities, user documentation and quick-reference guides, train-the-trainer sessions for internal champions, and ongoing support during the adoption phase.

Resistance is normal — we plan for it. Our business-first approach ensures the system solves real pain points, making adoption natural rather than forced. We involve users early in the design process, address concerns proactively, provide continuous support, celebrate early wins, and offer additional training for struggling users.

Starting is simple: (1) Contact us at +91 7206511432 or [email protected]; (2) Free consultation to discuss your challenges, goals, and vision; (3) Requirement analysis of your processes and pain points; (4) Transparent proposal with detailed pricing, timeline, and project plan; (5) Implementation kickoff once approved.

Yes, absolutely free with no obligation. We provide complimentary initial consultations to understand your business challenges and goals, assess whether ERP is the right solution, and determine if we are the right fit for your transformation journey. No sales pressure, no hidden agenda.

Our solutions grow with you. We design scalable architectures that expand as your business evolves — adding users, locations, modules, or advanced features without requiring a complete system overhaul. Your ERP investment is protected for the long term.