A Partner API That Lets Partners Help Themselves

The Challenge

Every partner request landed on the team

Partners needed data from the company and needed to submit records back, but there was no way to do it directly. Requests came by email, were filled by hand from spreadsheets, and every new partner integration was a custom project. The support team spent its days moving data that a system could move on its own.

• Partners asked for data by email and spreadsheet.
• Records were keyed in by the support team.
• Each new integration was a manual build.
• Support load grew with every partner added.

The Solution

One secure API that partners call themselves

We built a partner API that lets partners read the data they are allowed to see and submit records programmatically. Each partner gets its own credentials, scoped so it only reaches its own data, with rate limits to protect the system. Documentation lets partners integrate without involving the support team.

• Partners pull data and submit records over the API.
• Each partner has scoped credentials via OAuth.
• Rate limits protect the underlying systems.
• Clear docs let partners integrate on their own.

How We Delivered

Designed the API around what partners need

We worked out which data partners actually request and how they want to submit records, designed the endpoints around that, and built in authentication, scoping and validation from the start. We tested with one partner first, fixed the rough edges, then opened it to the rest with documentation.

The API went live in six weeks.

The Outcome

Partners self-integrate, support load drops

Partners now integrate on their own, so the support team handles far fewer manual data requests. New partner integrations launch faster because the API and the docs already exist. The team spends its time on partners that need help, not on moving data by hand.